Get TimeTrack Settings
GET {{baseUrl}}/api/v1/timeTrackSettings?depId=<long>
This API fetches the details of the TimeTrack Settings configured in your helpdesk.
OAuth Scope
Desk.settings.READ
Request Params
| Key | Datatype | Required | Description |
|---|---|---|---|
depId | string | ID of the department |
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |
RESPONSES
status: OK
{"ticketPreference":{"autoTrackAction":{"fieldUpdate":true,"onChatComplete":true,"onRemoteAssist":true,"commentActions":true,"approvalActions":true,"sendReply":true,"manualDraft":true,"resolutionActions":true,"attachmentActions":true},"isReviewTime":"false","isAutoPause":"true","isAutoTimer":"true","isHideTimeTracking":"false"},"billingType":"SPECIFIC_COST_PER_AGENT","activityPreference":{"isTasksEnabled":"true","trackMode":"CONSECUTIVE","isEventsEnabled":"true","canAutoTrackCalls":"true"},"fixedCost":"1000","profiles":[{"cost":"100","id":"1"},{"cost":"200","id":"2"}],"depId":"1892000000006907","isTimeTracking":"true","isBillable":"true","agents":[{"cost":"100","id":"1"},{"cost":"200","id":"2"}]}