Get unresolved tickets count
GET {{baseUrl}}/api/v1/dashboards/backlogTickets?groupBy=<string> max chars : 100&duration=<String>
This API fetches the number of tickets that have remained unresolved over a particular period.
OAuth Scope
Desk.tickets.READ
Request Params
| Key | Datatype | Required | Description |
|---|---|---|---|
groupBy | string | Key that groups the ticket count according to a particular attribute.This value can be date channel agent | |
departmentId | string | ID(s) of the department(s) from which the stats must be fetched | |
agentId | string | ID(s) of the agent(s) whose stats must be fetched | |
duration | string | Predefined time range from which the stats must be fetched | |
startDate | string | Starting date for defining custom time range | |
endDate | string | Ending date for defining custom time range | |
channel | string | Channel through which the tickets were received |
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |
RESPONSES
status: OK
{"totalTicketCount":"102","ticketCount":[{"count":"54","value":"Unassigned","referenceValue":null},{"count":"48","value":"Priyanka","referenceValue":"4000000012629"}],"avg":"51.0"}