Get call

GET {{baseUrl}}/v1/calls/:call_id

This API fetches the details of a call.

OAuth Scope

• Desk.activities.calls.READ
• Desk.activities.READ
• Desk.calls.READ

Request Params

HEADERS

RESPONSES

status: OK

{"modifiedTime":"2019-04-30T10:42:41.000Z","subject":"Call check scheduled","completedTime":"2019-04-17T07:12:09.000Z","departmentId":"5000000012710","creatorId":"5000000015911","description":null,"ownerId":"5000000015911","livecall":{"recordings":[{"duration":"84","url":"https://api.twilio.com/2010-04-01/Accounts/ACc3617ac782db73fcad51991c141243d6/Recordings/RE5ec62dec6cc69a9459e6ff8a096a7f31b"},{"duration":"675","url":"https://api.twilio.com/2010-04-01/Accounts/ACc3617ac782db73fcad51991c141243d6/Recordings/RE5ec62dec6cc69a9459e6ff8a096a7f23b"}],"voiceMailDuration":null,"id":"6000000026017","voiceMailUrl":null},"duration":"7380","contact":{"firstName":null,"lastName":"Lawrence","phone":"1 888 900 9646","mobile":null,"id":"5000000016252","isSpam":false},"createdTime":"2019-04-10T10:30:55.000Z","startTime":"2019-04-11T06:30:00.000Z","modifiedBy":{"firstName":"George","lastName":"McKinson","photoURL":null,"id":"5000000015911"},"id":"5000000081089","direction":"outbound","cf":{},"ticket":{"ticketNumber":"101","phone":"1 888 900 9646","subject":"Here's your first ticket.","dueDate":"2019-03-29T09:51:26.000Z","teamId":null,"id":"5000000016294","assignee":{"photoURL":null,"firstName":"George","lastName":"McKinson","id":"5000000015911"},"isSpam":false,"status":"Open"},"reminder":[{"alertType":["POPUP"],"reminderType":"ABSOLUTE","reminderTime":"2019-04-24T06:30:00.000Z"},{"alertType":["SMS","POPUP"],"reminderType":"ABSOLUTE","reminderTime":"2019-04-23T06:30:00.000Z"},{"alertType":["EMAIL","POPUP"],"reminderType":"ABSOLUTE","reminderTime":"2019-04-22T06:30:00.000Z"}],"contactId":"5000000016252","team":null,"priority":"High","webUrl":"https://desk.zoho.com/support/zylker/ShowHomePage.do#Calls/dv/9d4883f2d94d59e4c0ddb2a7dd8a14ee","assignee":{"firstName":"George","lastName":"McKinson","photoURL":null,"id":"5000000015911"},"isSpam":false,"ticketId":"5000000016294","status":"Completed"}