Get a thread
GET {{baseUrl}}/api/v1/tickets/:ticket_id/threads/{thread_id}
This API fetches a single thread from your help desk portal.
OAuth Scope
Desk.tickets.READ
Request Params
| Key | Datatype | Required | Description |
|---|---|---|---|
include | string | Content of the thread in plain text format. Value allowed is plainText. |
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |
RESPONSES
status: OK
{"isDescriptionThread":true,"attachments":[{"size":"1913","name":"ScreenShot","id":"1892000001083005","href":"https://desk.zoho.com/api/v1/tickets/1892000000093205/threads/1892000001083008/attachments/1892000001083005/content"}],"bcc":"","isContentTruncated":true,"canReply":true,"channel":"EMAIL","source":{"appName":null,"extId":null,"type":"SYSTEM","permalink":null,"appPhotoURL":null},"content":"\u003cdiv\u003ePlease provide us with a valid solution within the suggested time frame so that we can proceed with the implementation\u003c/div\u003e","channelRelatedInfo":null,"createdTime":"2016-06-02T18:17:55.000Z","plainText":"Please provide us with a valid solution within the suggested time frame so that we can proceed with the implementation","id":"1892000000135387","contentType":"text/html","direction":"in","cc":"","summary":"Please provide us with a valid solution within the suggested time frame so that we can proceed with the implementation","visibility":"public","author":{"firstName":"Jade","lastName":"Tywin","photoURL":null,"name":"Jade Tywin","type":"END_USER","email":"jade12tywin@zylker.com"},"fullContentURL":"https://desk.zoho.com/api/v1/tickets/1892000000093205/threads/1892000001083008/fullContent","isForward":false,"hasAttach":true,"replyTo":"jhonwin@zylker.com","attachmentCount":"1","to":"techsupport@zylker.com","fromEmailAddress":"jade12tywin@zylker.com","actions":[],"status":"SUCCESS"}