List resolution times

GET {{baseUrl}}/api/v1/dashboards/ticketsResolutionTime?groupBy=<string> max chars : 100&duration=<String>

This API lists the durations taken to resolve tickets.

OAuth Scope

Desk.tickets.READ

Request Params

Key	Datatype	Description
`groupBy`	string	Key that groups stats according to a specific attribute: date, channel, agent, or hour
`departmentId`	string	ID(s) of the department(s) from which the stats must be fetched
`agentId`	string	ID(s) of the agent(s) whose stats must be fetched
`teamId`	string	ID(s) of the team(s) from which the stats must be fetched
`duration`	string	Predefined time range from which the stats must be fetched
`startDate`	string	Starting date for defining custom time range
`endDate`	string	Ending date for defining custom time range
`channel`	string	Channel through which the tickets were received

HEADERS

Key	Datatype	Required	Description
`Authorization`	string

RESPONSES

status: OK

{&quot;totalAvgAgentTime&quot;:&quot;41:50 hrs&quot;,&quot;timeData&quot;:[{&quot;avgSystemTime&quot;:&quot;41:50 hrs&quot;,&quot;ticketCount&quot;:&quot;1&quot;,&quot;avgAgentTime&quot;:&quot;41:50 hrs&quot;,&quot;value&quot;:&quot;Priyanka&quot;,&quot;referenceValue&quot;:&quot;4000000012629&quot;}],&quot;totalTicketCount&quot;:&quot;1&quot;,&quot;totalAvgSystemTime&quot;:&quot;41:50 hrs&quot;,&quot;groupedBy&quot;:&quot;agent&quot;}