List Ticket Time Entries
GET {{baseUrl}}/api/v1/tickets/:ticket_id/timeEntry
This API lists the time entries associated with a ticket.
OAuth Scope
Desk.tickets.READ
Request Params
| Key | Datatype | Required | Description |
|---|---|---|---|
module | string | Module from which the time entries must be fetched. Values allowed are tickets and tasks. | |
from | string | Index number, starting from which the time entries must be fetched | |
limit | string | Number of time entries to fetch | |
orderBy | string | Key that sorts the time entries in ascending or descending order, based on the executedTime attribute. Values allowed are ASC (default) and DESC. | |
include | string | Secondary information related to the time entry. Value supported is owner. | |
billStatus | string | Key that filters time entries, based on their billing status: nonBillable , billable or billed | |
createdTimeRange | string | Key that filters time entries created in a particular period of time. Enter the from and to dates in the ISO date format of yyyy-MM-ddThh:mm:ss.SSSZ; for example, createdTimeRange=2017-11-05T00:00:00.000Z,2018-09-05T23:59:00.000Z. | |
modifiedTimeRange | string | Key that filters time entries whose details were modified in a particular period of time. Enter the from and to dates in the ISO date format of yyyy-MM-ddThh:mm:ss.SSSZ; for example, modifiedTimeRange=2017-11-05T00:00:00.000Z,2018-09-05T23:59:00.000Z. |
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |
RESPONSES
status: OK
{"data":[{"owner":{"firstName":"Eswer","lastName":"KM","photoURL":"https://contacts.zoho.com/file?t=user\u0026ID=4851669","name":"Eswer KM","id":"4000000008688129"},"secondsSpent":"21","parent":{"ticketNumber":"1004","subject":"Ticket subject","id":"4000000031007","type":"TICKETS"},"cf":{"cf_timeentryname":"time1"},"executedTime":"2016-06-22T20:30:00.000Z","fixedCost":null,"departmentId":"4000000008694","minutesSpent":"23","creatorId":"4000000008692","agentCostPerHour":"3.0","description":"Time Entry description","hoursSpent":"3","ownerId":"4000000008692","isBillable":true,"mode":"MANUAL","isTrashed":"false","billingType":"FIXED_COST_FOR_TICKETS","createdTime":"2016-06-16T07:24:44.000Z","invoiceId":"4000000008688123","id":"4000000033001","requestChargeType":"Customer Service","additionalCost":"10.0","totalCost":"20.17"},{"owner":{"firstName":"Eswer","lastName":"KM","photoURL":"https://contacts.zoho.com/file?t=user\u0026ID=4851669","name":"Eswer KM","id":"4000000008688129"},"secondsSpent":"21","parent":{"ticketNumber":"1004","subject":"Ticket subject","id":"4000000031007","type":"TICKETS"},"cf":{"cf_timeentryname":"time2"},"executedTime":"2016-06-24T19:30:00.000Z","departmentId":"4000000008694","fixedCost":null,"minutesSpent":"34","creatorId":"4000000008692","agentCostPerHour":"10.0","description":"Time Entry description","hoursSpent":"3","ownerId":"4000000012090","isBillable":true,"mode":"MANUAL","isTrashed":"false","billingType":"FIXED_COST_FOR_TICKETS","createdTime":"2016-06-16T07:46:39.000Z","invoiceId":"4000000008688123","id":"4000000033006","requestChargeType":"Product Consultation","additionalCost":"10.0","totalCost":"45.72"},{"owner":{"firstName":"Eswer","lastName":"KM","photoURL":"https://contacts.zoho.com/file?t=user\u0026ID=4851669","name":"Eswer KM","id":"4000000008688129"},"secondsSpent":"22","parent":{"ticketNumber":"1004","subject":"Ticket subject","id":"4000000031007","type":"TICKETS"},"cf":{"cf_timeentryname":"time3"},"executedTime":"2016-06-13T19:30:00.000Z","fixedCost":null,"departmentId":"4000000008694","minutesSpent":"22","creatorId":"4000000008692","agentCostPerHour":"20.0","description":"Time Entry description","hoursSpent":"32","ownerId":"4000000008692","isBillable":true,"mode":"MANUAL","isTrashed":"false","billingType":"FIXED_COST_FOR_TICKETS","createdTime":"2016-06-16T07:49:52.000Z","invoiceId":"4000000008688123","id":"4000000033011","requestChargeType":"Customer Service","additionalCost":"10.0","totalCost":"657.46"}]}