Create an article
POST {{baseUrl}}/api/v1/articles
This API creates an article in your helpdesk.
OAuth Scope
Desk.articles.CREATE
Attributes
| Attribute Name | Data Type | Description |
|---|---|---|
| categoryId (required) | <Long> | The Category |
| title (required) | <String> | The title of Solution |
| answer (required) | <String> | The answer part of Solution |
| permalink | <String> | The permalink of Solution |
| authorId | <Long> | The owner of the solution |
| status (required) | <String> | Status of the Solution |
| permission (required) | <String> | Permission of the Solution |
| tags | <String Array> | Tags associated with the Solution |
| seoTitle | <String> | SEO Title of Solution |
| seoKeywords | <String> | SEO Key of Solution |
| seoDescription | <String> | SEO Description of Solution |
| isSEOEnabled | <boolean> | SEO enabled status of an article |
| expiryDate | <String> | Schedule expiry date |
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |
RESPONSES
status: OK
{"modifiedTime":"2020-06-24T11:46:43.000Z","reviewedTime":"2020-06-24T11:46:43.000Z","creatorId":"4000000000059","dislikeCount":"0","modifierId":"4000000000059","likeCount":"0","locale":"en","ownerId":"4000000000059","title":"Answering your first ticket.","expiryDate":null,"isTrashed":false,"createdTime":"2020-06-24T11:46:43.000Z","modifiedBy":{"photoURL":null,"name":"Hill","id":"4000000000059","status":"ACTIVE","zuid":"234543"},"id":"4000000019059","viewCount":"0","seo":{"keywords":"helpcenter, knowledge base","isEnabled":true,"description":"Knowledge base","title":"Helpcenter and knowledge base"},"owner":{"photoURL":null,"name":"Hill","id":"4000000000059","status":"ACTIVE","zuid":"234543"},"summary":"Zoho Desk packs a bunch of features that are expressly there to help you respond to tickets smartly. The first of these, you've already discovered: Auto-Suggest Articles. Zoho Desk pulls up relevant articles on the ticket's content—so you can save ...","latestVersionStatus":"Published","myVote":null,"author":{"photoURL":null,"name":"Hill","id":"4000000000059","status":"ACTIVE","zuid":"234543"},"permission":"AGENTS","authorId":"4000000000059","reviewedBy":{"photoURL":null,"name":"Hill","id":"4000000000059","status":"ACTIVE","zuid":"234543"},"currentVersion":"1.0","usageCount":"0","commentCount":"0","rootCategoryId":"4000000017276","tags":["first ticket"],"answer":"\u003cp\u003eZoho Desk packs a bunch of features that are expressly there to help you respond to tickets smartly.\u003cbr\u003e\u003cbr\u003eThe first of these, you've already discovered: Auto-Suggest Articles. Zoho Desk pulls up relevant articles on the ticket's content—so you can save time on frequently asked questions.\u003cbr\u003e\u003cbr\u003eEvery action that you can perform with respect to a ticket has a corresponding keyboard shortcut. With these, you can optimize the time you spend on each ticket. (And the shortcut to access these shortcuts is Shift + ? ).When you need to quickly consult a colleague, you can tag them in a ticket comment without having to leave this screen. That's like a quick chat, without even leaving your place, and with the full context of the ticket.\u003cbr\u003e\u003cbr\u003eWith these, you're good to go.\u003cbr\u003e\u003cbr\u003eGo on, save the world from bad customer service!\u003c/p\u003e","translationId":"4000000017294","createdBy":{"photoURL":null,"name":"Hill","id":"4000000000059","status":"ACTIVE","zuid":"234543"},"latestVersion":"1.0","webUrl":"https://desk.zoho.com/support/zylker/ShowHomePage.do#Solutions/dv/4000000019059/en","feedbackCount":"0","portalUrl":"https://desk.zoho.com/portal/zylker/en/kb/articles/answering-your-first-ticket","attachmentCount":"0","latestPublishedVersion":"1.0","category":{"name":"General","id":"4000000017287","locale":"en"},"permalink":"answering-your-first-ticket","categoryId":"4000000017287","status":"Published"}