Split tickets
POST {{baseUrl}}/api/v1/tickets/:ticket_id/threads/{thread_id}/split
This API splits an incoming ticket thread into a new ticket.
OAuth Scope
Desk.tickets.CREATE
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |
RESPONSES
status: OK
{"modifiedTime":"2016-06-21T10:16:15.000Z","ticketNumber":"101","subCategory":"Sub General","statusType":"Open","subject":"Real Time analysis Requirement","dueDate":"2016-06-21T16:16:16.000Z","departmentId":"1892000000006907","channel":"Email","onholdTime":null,"description":"Real Time analysis Requirement","language":"English","source":{"appName":null,"extId":null,"type":"SYSTEM","permalink":null,"appPhotoURL":null},"resolution":null,"sharedDepartments":[],"closedTime":null,"sharedCount":"0","approvalCount":"0","timeEntryCount":"3","isOverDue":false,"channelRelatedInfo":null,"createdTime":"2013-11-04T11:21:07.000Z","id":"1892000000042034","email":"carol@zylker.com","channelCode":null,"customerResponseTime":"2013-11-04T11:21:07.912Z","cf":{"cf_permanentaddress":null,"cf_dateofpurchase":null,"cf_phone":null,"cf_numberofitems":null,"cf_url":null,"cf_secondaryemail":null,"cf_severitypercentage":"0.0","cf_modelname":"F3 2017"},"productId":null,"contactId":"1892000000042032","threadCount":"121","priority":"High","classification":null,"assigneeId":"1892000000056007","commentCount":"1","taskCount":"1","phone":"1 888 900 9646","webUrl":"https://desk.zoho.com/support/zylker/ShowHomePage.do#Cases/dv/d126330fb061247d9ebddaeb9d93ba74750b0284bc703b38","attachmentCount":"1","isEscalated":false,"isSpam":false,"category":"general","status":"Open"}