Schedule reassignment for deactivated or deleted agents
POST {{baseUrl}}/api/v1/agents/:agent_id/reassignment
This API schedules reassignment of tickets, tasks, and automations belonging to a deleted/deactivated agent to another agent within the same department.
OAuth Scope
Desk.settings.UPDATEDesk.basic.UPDATE
Attributes
| Attribute Name | Data Type | Description |
|---|---|---|
| agentReassignment (required) | <list> | Details of agents to whom the resources associated with the agent will be reassigned |
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |