Convert feedback comment into ticket
POST {{baseUrl}}/api/v1/articleFeedbacks/:feedback_id/addAsTicket
This API adds a feedback comment as a ticket in your help desk portal and assigns it to the author of the article.
OAuth Scope
Desk.tickets.CREATE
Attributes
| Attribute Name | Data Type | Description |
|---|
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |
RESPONSES
status: OK
{"ticket":{"ticketNumber":"163","webUrl":"https://desk.zoho.com/support/zylker/ShowHomePage.do#Cases/dv/b34f0de640d72a1d8d1a6f7ca800abb8f3148ec5bcd90913","id":"22372000001389007","deletedTime":"2018-10-07T10:27:20.000Z","deletedBy":{"photoURL":"https://desk.zoho.com/api/v1/agent/22372000000761001/photo","name":"Zylker","id":"22372000000761001","status":"ACTIVE","zuid":"15223452"}},"contactId":"22372000001386025","createdTime":"2018-10-07T15:55:24.000Z","id":"22372000001386045","ticketId":"22372000001389007","content":"Please add pricing details in tabular columns","article":{"author":{"photoURL":"https://desk.zoho.com/api/v1/agents/22372000000000063/photo?orgId=15224553","name":"Charlie","id":"22372000000000063","status":"ACTIVE","zuid":"15224552"},"webUrl":"https://desk.zoho.com/support/zylker/ShowHomePage.do#Solutions/dv/22372000001370011","id":"22372000001370011","locale":"en","title":"Pricing details"},"status":"RESOLVED"}