List all ticket comments
GET {{baseUrl}}/v1/tickets/:ticket_id/comments
This API lists a particular number of comments recorded on a ticket, based on the limit specified.
OAuth Scope
Desk.tickets.READ
Request Params
| Key | Datatype | Required | Description |
|---|---|---|---|
from | string | Index number starting from which the comments must be fetched | |
limit | string | Number of comments to fetch | |
sortBy | string | Sort by the commentedTime attribute. The default sorting order is ascending. A - prefix denotes descending order of sorting. | |
include | string | Secondary information related to the comments. Value allowed is mentions, which returns the details of users mentioned in the comments. |
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |
RESPONSES
status: OK
{"data":[{"modifiedTime":"2017-01-24T14:12:45.000Z","attachments":[{"size":"12734","name":"Attachment_edited.png","id":"4000000008994","href":"https://desk.zoho.com/api/v1/tickets/4000000528005/comments/4000000529001/attachments/4000000008994/content"}],"commentedTime":"2017-01-24T14:06:58.000Z","isPublic":true,"id":"4000000529001","contentType":"html","content":"Sample zsu[@user:55616589]zsu and zsu[@team:31138000001254025_new team]zsu testing","commenterId":"4000000008692","mention":[{"firstName":"","lastName":"pandees","photoURL":null,"offSet":"7","length":"28","id":"31138000000573164","type":"AGENT","email":"carol@zylker.com","zuid":"55616589"},{"offSet":"39","length":"46","name":"new team","id":"31138000001254025","type":"TEAM"}],"commenter":{"firstName":"Jade","lastName":"Tywin","photoURL":"https://desk.zoho.com/api/v1/agents/4000000008692/photo?orgId=292828","name":"Jade Tywin","roleName":"LightAgent","type":"AGENT","email":"jade12tywin@zylker.com"}},{"modifiedTime":null,"commentedTime":"2017-01-24T14:14:37.000Z","isPublic":false,"id":"4000000529007","contentType":"html","content":"zsu[@user:55616589]zsu Please fix this ASAP","commenterId":"4000000008692","mention":[{"firstName":"","lastName":"pandees","photoURL":null,"offSet":"0","length":"28","id":"31138000000573164","type":"AGENT","email":"carol@zylker.com","zuid":"55616589"}],"commenter":{"firstName":"Jade","lastName":"Tywin","photoURL":"https://desk.zoho.com/api/v1/portalUser/4000000008692/photo?orgId=292828","name":"Jade Tywin","roleName":"PortalUser","type":"END_USER","email":"jade12tywin@zylker.com"}}]}