Get agent by email ID

GET {{baseUrl}}/api/v1/agents/email/:email

This API fetches details of an agent via the email ID passed in the API request.

OAuth Scope

  • Desk.settings.READ
  • Desk.basic.READ

HEADERS

KeyDatatypeRequiredDescription
Authorizationstring

RESPONSES

status: OK

{"lastName":"case","extn":"3298","roleId":"1892000000056099","langCode":"fr_FR","mobile":"","timeZone":"Pacific/Majuro","emailId":"case@zylker.com","associatedChatDepartmentIds":[],"zuid":"10687231","associatedDepartmentIds":["1892000000006907","1892000000082069","1892000000639717"],"firstName":"","photoURL":null,"phone":"492-736-6424","profileId":"1892000000056091","countryCode":"en_US","channelExpert":["Facebook","Chat","Phone","Twitter","Web","Email","Forums"],"name":"case","rolePermissionType":"Admin","isConfirmed":true,"aboutInfo":"Expert in handling Tasks and Automations","id":"1892000000056007","status":"ACTIVE"}