Get on hold tickets count

GET {{baseUrl}}/api/v1/dashboards/onholdTickets?groupBy=<string> max chars : 100&duration=<String>

This API fetches the number of tickets that are in the on hold status.

OAuth Scope

Desk.tickets.READ

Request Params

Key	Datatype	Description
`groupBy`	string	Key that groups the ticket count according to a particular attribute.This value can be `date` `channel` `agent`
`departmentId`	string	ID(s) of the department(s) from which the stats must be fetched
`agentId`	string	ID(s) of the agent(s) whose stats must be fetched
`teamId`	string	ID(s) of the team(s) from which the stats must be fetched
`duration`	string	Predefined time range from which the stats must be fetched
`startDate`	string	Starting date for defining custom time range
`endDate`	string	Ending date for defining custom time range
`channel`	string	Channel through which the tickets were received

HEADERS

Key	Datatype	Required	Description
`Authorization`	string

RESPONSES

status: OK

{&quot;totalTicketCount&quot;:&quot;1&quot;,&quot;avg&quot;:&quot;0.1&quot;,&quot;ticketCount&quot;:[{&quot;count&quot;:&quot;0&quot;,&quot;value&quot;:&quot;2018-04-01&quot;,&quot;referenceValue&quot;:null},{&quot;count&quot;:&quot;0&quot;,&quot;value&quot;:&quot;2018-04-02&quot;,&quot;referenceValue&quot;:null},{&quot;count&quot;:&quot;0&quot;,&quot;value&quot;:&quot;2018-04-03&quot;,&quot;referenceValue&quot;:null},{&quot;count&quot;:&quot;0&quot;,&quot;value&quot;:&quot;2018-04-04&quot;,&quot;referenceValue&quot;:null},{&quot;count&quot;:&quot;0&quot;,&quot;value&quot;:&quot;2018-04-05&quot;,&quot;referenceValue&quot;:null},{&quot;count&quot;:&quot;1&quot;,&quot;value&quot;:&quot;2018-04-06&quot;,&quot;referenceValue&quot;:null},{&quot;count&quot;:&quot;0&quot;,&quot;value&quot;:&quot;2018-04-07&quot;,&quot;referenceValue&quot;:null}],&quot;groupedBy&quot;:&quot;date&quot;}