List configured channels

GET {{baseUrl}}/api/v1/channels

This API fetches currently installed channels including System, Channel integration and Instant Messaging channels

OAuth Scope

• Desk.basic.READ

HEADERS

RESPONSES

status: OK

{"data":[{"photoURL":"https://desk.zoho.com/api/v1/channels/sales_whatsapp_account/photo?orgId=60856948","code":"SALES_WHATSAPP_ACCOUNT","appName":"Sales Whatsapp Account","departmentId":"76389000000006907","name":"Sales Whatsapp Account","externalId":"109000000002003","mappedIntegration":null,"replyConfig":{"updateRecords":false,"acceptsAttachments":false,"contentTypes":["text/plain"],"includeQuotedMessage":false},"type":"INSTANT_MESSAGE","acceptsReplies":true},{"photoURL":"https://desk.zoho.com/api/v1/channels/youtubecat/photo?orgId=647164567","code":"YOUTUBECAT","appName":"Youtube Cat","departmentId":"188422000009189044","name":"Youtube Cat","externalId":null,"mappedIntegration":null,"replyConfig":{"updateRecords":false,"acceptsAttachments":false,"contentTypes":["text/plain"],"includeQuotedMessage":false},"type":"INTEGRATION","acceptsReplies":true},{"photoURL":null,"code":"EMAIL","appName":null,"departmentId":null,"name":"Email","externalId":null,"mappedIntegration":null,"replyConfig":{"updateRecords":false,"acceptsAttachments":true,"contentTypes":["text/plain","text/html"],"includeQuotedMessage":true},"type":"SYSTEM","acceptsReplies":true},{"photoURL":null,"code":"TWITTER","appName":null,"departmentId":null,"name":"Twitter","externalId":null,"mappedIntegration":null,"replyConfig":{"updateRecords":false,"acceptsAttachments":false,"contentTypes":["text/plain"],"includeQuotedMessage":false},"type":"SYSTEM","acceptsReplies":true},{"photoURL":null,"code":"TWITTER_DM","appName":null,"departmentId":null,"name":"Twitter","externalId":null,"mappedIntegration":null,"replyConfig":{"updateRecords":false,"acceptsAttachments":false,"contentTypes":["text/plain"],"includeQuotedMessage":false},"type":"SYSTEM","acceptsReplies":true},{"photoURL":null,"code":"FACEBOOK","appName":null,"departmentId":null,"name":"Facebook","externalId":null,"mappedIntegration":null,"replyConfig":{"updateRecords":false,"acceptsAttachments":false,"contentTypes":["text/plain"],"includeQuotedMessage":false},"type":"SYSTEM","acceptsReplies":true},{"photoURL":null,"code":"FACEBOOK_DM","appName":null,"departmentId":null,"name":"Facebook","externalId":null,"mappedIntegration":null,"replyConfig":{"updateRecords":false,"acceptsAttachments":false,"contentTypes":["text/plain"],"includeQuotedMessage":false},"type":"SYSTEM","acceptsReplies":true},{"photoURL":null,"code":"WEB","appName":null,"departmentId":null,"name":"Web","externalId":null,"mappedIntegration":null,"replyConfig":null,"type":"SYSTEM","acceptsReplies":false},{"photoURL":null,"code":"ONLINE_CHAT","appName":null,"departmentId":null,"name":"Chat","externalId":null,"mappedIntegration":null,"replyConfig":null,"type":"SYSTEM","acceptsReplies":false},{"photoURL":null,"code":"OFFLINE_CHAT","appName":null,"departmentId":null,"name":"Chat","externalId":null,"mappedIntegration":null,"replyConfig":null,"type":"SYSTEM","acceptsReplies":false},{"photoURL":null,"code":"FORUMS","appName":null,"departmentId":null,"name":"Forums","externalId":null,"mappedIntegration":null,"replyConfig":{"updateRecords":false,"acceptsAttachments":false,"contentTypes":["text/plain","text/html"],"includeQuotedMessage":true},"type":"SYSTEM","acceptsReplies":true},{"photoURL":null,"code":"PHONE","appName":null,"departmentId":null,"name":"Phone","externalId":null,"mappedIntegration":null,"replyConfig":null,"type":"SYSTEM","acceptsReplies":false},{"photoURL":null,"code":"ZTI","appName":null,"departmentId":null,"name":"Phone","externalId":null,"mappedIntegration":null,"replyConfig":null,"type":"SYSTEM","acceptsReplies":false},{"photoURL":null,"code":"CUSTOMERPORTAL","appName":null,"departmentId":null,"name":"Web","externalId":null,"mappedIntegration":null,"replyConfig":null,"type":"SYSTEM","acceptsReplies":false},{"photoURL":null,"code":"FEEDBACK","appName":null,"departmentId":null,"name":"FeedBack","externalId":null,"mappedIntegration":null,"replyConfig":null,"type":"SYSTEM","acceptsReplies":false},{"photoURL":null,"code":"FEEDBACK_WIDGET","appName":null,"departmentId":null,"name":"Feedback Widget","externalId":null,"mappedIntegration":null,"replyConfig":null,"type":"SYSTEM","acceptsReplies":false}]}