Get customer happiness count

GET {{baseUrl}}/v1/customerHappiness/count?department=<String>

This API gives you the count of the ratings given by the customers for each category of a given department. You can also use any one of the sub modules: agentId, contactId, accountId, or ticketId at a time.

OAuth Scope

Desk.tickets.READ

Request Params

Key	Datatype	Description
`department`	string	Mandatory param to fetch the customer-happiness list for a given ID of a department. You can also provide department as `allDepartment` to fetch customer-happiness list from all the departments
`agentId`	string	Filter that returns the customer-ratings count for a particular agent
`contactId`	string	Filter that returns the customer-ratings count for a particular contact
`accountId`	string	Filter that returns the customer-ratings count for a particular account
`ticketId`	string	Filter that returns the customer-ratings count for a particular ticket
`startTime`	string	Start time from which the customer-happiness list should show. Start time should be in GMT time zone and in milliseconds
`endTime`	string	Start time till which the customer-happiness list should show. Start time should be in GMT time zone and in milliseconds
`duration`	string	Period from which the customer happiness rating must be fetched. Values allowed are: `TODAY`, `THIS_WEEK`, `LAST_WEEK`, `THIS_MONTH`, `LAST_MONTH`, `LAST_7_DAYS`, `YESTERDAY`, `LAST_1_HOUR`, `CUSTOM_IN_DATE`, `LAST_100_RATINGS`, `LAST24HOURS` and `LAST_30_DAYS`
`startDate`	string	start date time
`endDate`	string	end date time
`from`	string	The from index
`limit`	string	Number of rating to be displayed

HEADERS

Key	Datatype	Required	Description
`Authorization`	string

RESPONSES

status: OK

{&quot;30000002344&quot;:{&quot;bad&quot;:3,&quot;ok&quot;:2,&quot;good&quot;:5}}