Execute Skill Based Assignment
POST {{baseUrl}}/api/v1/tickets/:ticket_id/executeSkillbasedAssignment
This API assigns tickets to agents according to their designated skills and routing preferences.
OAuth Scope
Desk.tickets.UPDATE
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |
RESPONSES
status: OK
{"isAssigned":true,"newAssignee":{"photoURL":"https://desk.zoho.com/api/v1/agents/1000000000059/photo?orgId=111111","firstName":"Alex","lastName":"John","name":"Alex","roleName":null,"externalId":null,"emailId":"alex@zylker.com","id":"1000000000059","type":"AGENT","email":"alex@zylker.com","zuid":"1231232"},"team":{"name":"Automation Team","id":"1000000000089"}}