List tickets by products

GET {{baseUrl}}/api/v1/products/:product_id/tickets

This API lists tickets received from a specific products.

OAuth Scope

Desk.tickets.READ
Desk.settings.READ
Desk.search.READ

Request Params

Key	Datatype	Description
`departmentId`	string	ID of the department from which the tickets must be fetched
`from`	string	Index number, starting from which the tickets must be fetched
`limit`	string	Number of tickets to fetch
`sortBy`	string	Sort by a specific attribute: `createdTime` or `modifiedTime`. The default sorting order is ascending. A `-` prefix denotes descending order of sorting.
`dueDate`	string	Filter by ticket duedate. Values allowed are `overdue`, `tomorrow`, `currentWeek`, `currentMonth` and `today`. You can include both values by separating them with a comma
`isSpam`	string	Filters Spam tickets
`include`	string	Additional information related to the tickets. Values allowed are: `products`, `departments`, `team`, `isRead` and `assignee`. You can pass multiple values by separating them with a comma in the API request.

HEADERS

Key	Datatype	Required	Description
`Authorization`	string

RESPONSES

status: OK

{&quot;data&quot;:[{&quot;ticketNumber&quot;:&quot;149&quot;,&quot;sentiment&quot;:&quot;NEGATIVE&quot;,&quot;statusType&quot;:&quot;Open&quot;,&quot;subject&quot;:&quot;Hi. There is a sudden delay in the processing of the orders. Check this with high priority&quot;,&quot;dueDate&quot;:&quot;2017-11-04T07:03:09.000Z&quot;,&quot;departmentId&quot;:&quot;1892000000006907&quot;,&quot;channel&quot;:&quot;Email&quot;,&quot;onholdTime&quot;:null,&quot;language&quot;:&quot;English&quot;,&quot;closedTime&quot;:null,&quot;createdTime&quot;:&quot;2017-10-12T13:11:50.000Z&quot;,&quot;id&quot;:&quot;18944000000336005&quot;,&quot;department&quot;:{&quot;name&quot;:&quot;dasdasdasd&quot;,&quot;id&quot;:&quot;1892000000006907&quot;},&quot;email&quot;:&quot;support@zylker.com&quot;,&quot;customerResponseTime&quot;:&quot;2017-11-03T07:03:09.203Z&quot;,&quot;productId&quot;:&quot;18944000000424033&quot;,&quot;contactId&quot;:&quot;18944000000421011&quot;,&quot;threadCount&quot;:&quot;7&quot;,&quot;lastThread&quot;:null,&quot;team&quot;:{&quot;name&quot;:&quot;kjsdfjks&quot;,&quot;id&quot;:&quot;8920000000069071&quot;},&quot;priority&quot;:&quot;Medium&quot;,&quot;assigneeId&quot;:&quot;1892000000042001&quot;,&quot;commentCount&quot;:&quot;0&quot;,&quot;phone&quot;:&quot;9876543321&quot;,&quot;webUrl&quot;:&quot;https://desk.zoho.com/support/zylker/ShowHomePage.do#Cases/dv/20d7881a46edfcffefe308ab38676ec3e612657a51fd5fbe&quot;,&quot;teamId&quot;:&quot;8920000000069071&quot;,&quot;assignee&quot;:{&quot;firstName&quot;:&quot;dasca&quot;,&quot;lastName&quot;:&quot;vins&quot;,&quot;photoURL&quot;:&quot;https://desk.zoho.com/api/v1/agent/1892000000042001/photo&quot;,&quot;id&quot;:&quot;1892000000042001&quot;,&quot;email&quot;:&quot;jack@zylker.com&quot;},&quot;status&quot;:&quot;Open&quot;}]}