Get contact statistics

GET {{baseUrl}}/api/v1/contacts/:contact_id/statistics

This API fetches the overall statistics of an contact.

OAuth Scope

Desk.contacts.READ

Request Params

Key	Datatype	Required	Description
`departmentId`	string		ID of the department from which the statistics must be fetched. If you do not pass this parameter in the API request, statistics from all permitted departments will be fetched.

HEADERS

Key	Datatype	Required	Description
`Authorization`	string

RESPONSES

status: OK

{&quot;firstResponseTime&quot;:&quot;120000&quot;,&quot;openTickets&quot;:&quot;11&quot;,&quot;responseTime&quot;:&quot;13150000&quot;,&quot;spamTickets&quot;:&quot;0&quot;,&quot;totalTickets&quot;:&quot;36&quot;,&quot;customerHappiness&quot;:{&quot;badCount&quot;:&quot;50&quot;,&quot;goodCount&quot;:&quot;0&quot;,&quot;okCount&quot;:&quot;50&quot;},&quot;closedTickets&quot;:&quot;23&quot;,&quot;resolutionTime&quot;:&quot;0&quot;,&quot;channelWiseCount&quot;:{&quot;Web&quot;:&quot;12&quot;,&quot;Forums&quot;:&quot;14&quot;,&quot;Chat&quot;:&quot;10&quot;},&quot;onholdTickets&quot;:&quot;2&quot;,&quot;escalatedTickets&quot;:&quot;0&quot;,&quot;overdueTickets&quot;:&quot;0&quot;}