Merge two tickets
POST {{baseUrl}}/api/v1/tickets/:ticket_id/merge
This API merges two different tickets.
OAuth Scope
Desk.tickets.UPDATE
Attributes
| Attribute Name | Data Type | Description |
|---|---|---|
| ids (required) | <list> | IDs of the tickets to merge |
| source | <object> | JSON object of the tickets to merge |
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |
RESPONSES
status: OK
{"entitySkills":["42000000000364001","42000000000379001","42000000000379031"],"modifiedTime":"2016-06-21T10:16:15.000Z","ticketNumber":"101","subCategory":"Sub General","statusType":"Open","subject":"Real Time analysis Requirement","dueDate":"2016-06-21T16:16:16.000Z","departmentId":"42000000006907","channel":"Email","onholdTime":null,"description":"Real Time analysis Requirement","language":"English","source":{"appName":null,"extId":null,"type":"SYSTEM","permalink":null,"appPhotoURL":null},"resolution":null,"sharedDepartments":[],"closedTime":null,"sharedCount":"0","approvalCount":"0","timeEntryCount":"3","isOverDue":false,"channelRelatedInfo":null,"createdTime":"2013-11-04T11:21:07.000Z","id":"4000000008749","email":"carol@zylker.com","channelCode":null,"customerResponseTime":"2013-11-04T11:21:07.912Z","cf":{"cf_permanentaddress":null,"cf_dateofpurchase":null,"cf_phone":null,"cf_numberofitems":null,"cf_url":null,"cf_secondaryemail":null,"cf_severitypercentage":"0.0","cf_modelname":"F3 2017"},"productId":null,"contactId":"42000000042032","threadCount":"121","priority":"High","classification":null,"assigneeId":"42000000056007","commentCount":"1","taskCount":"1","phone":"1 888 900 9646","webUrl":"https://desk.zoho.com/support/zylker/ShowHomePage.do#Cases/dv/d126330fb061247d9ebddaeb9d93ba74750b0284bc703b38","isEscalated":false,"attachmentCount":"1","isSpam":false,"category":"general","status":"Open"}