Update Agent Availability Configuration
POST {{baseUrl}}/api/v1/agentAvailabilityConfig
This API updates the agent availability setting configured in your help desk portal.
OAuth Scope
Desk.settings.UPDATEDesk.basic.UPDATE
Attributes
| Attribute Name | Data Type | Description |
|---|---|---|
| treatIdleAgentsAsOffline | <boolean> | Key that specifies if idle agents should be marked as offline after a particular duration. |
| agentIdleTime | <int> range : 1-60 | Duration after which idle agents should be marked as offline. The value can range from 1 to 60. |
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |