Create ticket comment
POST {{baseUrl}}/v1/tickets/:ticket_id/comments
This API adds a comment to a ticket. To include an @mention, follow this format: zsu[@user:{zuid}]zsu.
OAuth Scope
Desk.tickets.UPDATE
Attributes
| Attribute Name | Data Type | Description |
|---|---|---|
| content | <string> max chars : 32000 | Content of the comment. To retrieve or set user mentions, use this code format: zsu[@user:{zuid}zsu. |
| isPublic | <boolean> | Key that returns if a comment is public or not. The value of this key can be set only at the time of making a comment. |
| attachmentIds | <list> | List of file attachments in the comment. For more information on attachments, refer to the Uploads section of this document. |
| contentType | <string> max chars : 100 | Used to denote the content-type which maybe html or plainText. The default type is html. |
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |
RESPONSES
status: OK
{"modifiedTime":null,"attachments":[{"size":"12734","name":"Attachment.png","id":"4000000008892","href":"https://desk.zoho.com/api/v1/tickets/4000000528005/comments/4000000529001/attachments/4000000008892/content"}],"commentedTime":"2017-01-24T14:06:58.193Z","isPublic":true,"id":"4000000529001","contentType":"html","content":"zsu[@user:11550965]zsu Please fix this ASAP","commenterId":"4000000008692","commenter":{"firstName":"Jade","lastName":"Tywin","photoURL":"https://desk.zoho.com/api/v1/agents/4000000008692/photo?orgId=292828","name":"Jade Tywin","roleName":"LightAgent","type":"AGENT","email":"jade12tywin@zylker.com"}}