Call Search API

GET {{baseUrl}}/api/v1/calls/search

This API searches for calls in your help desk portal. You can pass multiple values by separating them with commas, which denotes the search on the field is done using any of the values passed.
Zoho Desk APIs support two types of search:exact match and wildcard match.
exact match returns resources only if the value passed exactly matches with a resource in the help desk.
wildcard match returns resources even if the value passed partially matches with a resource in the help desk.
To perform wildcard match, append an asterisk (*) after the value to search.

OAuth Scope

• Desk.search.READ
• Desk.calls.READ

Request Params

HEADERS

RESPONSES

status: OK

{"data":[{"modifiedTime":"2016-07-26T17:32:11.000Z","ticket":{"ticketNumber":"101","contact":{"firstName":null,"lastName":"Lawrence","phoneNumber":"+14246721666","id":"3000000008749"},"id":"3000000008753"},"customFields":{},"subject":"New Call","completedTime":"2016-07-26T17:32:11.000Z","departmentId":"3000000007043","creatorId":"3000000008692","description":null,"ownerId":null,"priority":"Normal","duration":"300","createdTime":"2016-07-26T17:32:11.000Z","startTime":"2016-07-25T16:52:11.000Z","id":"3000000018001","assignee":{"firstName":"","lastName":"raja","photoURL":null,"emailId":"carol@zylker.com","id":"36385000000120033","zuid":"55499215"},"ticketId":"3000000008753","direction":"inbound","status":"completed"}],"count":1}