Map articles to tickets
POST {{baseUrl}}/api/v1/tickets/:ticket_id/notifyArticleUsage
This API maps tickets with help articles to automatically suggest the same articles for similar tickets that arrive later.
OAuth Scope
Desk.articles.CREATE
Attributes
| Attribute Name | Data Type | Description |
|---|---|---|
| ids (required) | <list> | Array of Entity ids |
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |