Get Active Timer for an Agent
GET {{baseUrl}}/api/v1/myActiveTimers?departmentId=<long>
This API fetches currently running timer details for an agent
OAuth Scope
Desk.tickets.READ
Request Params
| Key | Datatype | Required | Description |
|---|---|---|---|
departmentId | string | Department to which the ticket belongs | |
limit | string | limit | |
from | string | from |
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |
RESPONSES
status: OK
{"data":[{"timer":{"hours":3,"seconds":30,"minutes":6,"state":"RUNNING"},"task":{"subject":"Bug Fix #120","dueDate":"2018-07-21 16:16:16.0","depId":"7000000016005","id":"7000000016001","depName":"activitycheck","status":"In Progress"},"ticket":{"ticketNumber":101,"subject":"Here's your first ticket.","dueDate":"2018-05-10 14:49:45.0","depId":"7000000016005","id":"7000000013018","depName":"activitycheck","status":"Open"},"entity":"Tasks"},{"call":{"subject":"Firt Call","dueDate":"2018-07-21 16:16:16.0","depId":"7000000016005","id":"7000000016002","depName":"activitycheck","status":"In Progress"},"timer":{"hours":3,"seconds":37,"minutes":7,"state":"RUNNING"},"ticket":{"ticketNumber":101,"subject":"Here's your first ticket.","dueDate":"2018-05-10 14:49:45.0","depId":"7000000016005","id":"7000000013018","depName":"activitycheck","status":"Open"},"entity":"Calls"},{"timer":{"hours":3,"seconds":59,"minutes":7,"state":"RUNNING"},"ticket":{"ticketNumber":101,"subject":"Here's your first ticket.","dueDate":"2018-05-10 14:49:45.0","depId":"7000000016007","id":"7000000013018","depName":"activitycheck","status":"Open"},"event":{"subject":"First Event","dueDate":"2018-07-21 16:16:16.0","depId":"7000000016005","id":"7000000016003","depName":"activitycheck","status":"In Progress"},"entity":"Events"},{"timer":{"hours":3,"seconds":4,"minutes":8,"state":"RUNNING"},"ticket":{"ticketNumber":101,"subject":"Here's your first ticket.","dueDate":"2018-05-10 14:49:45.0","id":"7000000013018","depName":"activitycheck","status":"Open"},"entity":"Tickets"}]}