Get ticket comment
GET {{baseUrl}}/v1/tickets/:ticket_id/comments/{comment_id}
This API fetches a ticket comment from your help desk portal.
OAuth Scope
Desk.tickets.READ
Request Params
| Key | Datatype | Required | Description |
|---|---|---|---|
include | string | Secondary information related to the comments. Value allowed is mentions, which returns the details of users mentioned in the comments. |
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |
RESPONSES
status: OK
{"modifiedTime":"2017-01-24T14:12:45.000Z","attachments":[{"size":"12734","name":"Attachment_edited.png","id":"4000000008994","href":"https://desk.zoho.com/api/v1/tickets/4000000528005/comments/4000000529001/attachments/4000000008994/content"}],"commentedTime":"2017-01-24T14:06:58.000Z","isPublic":true,"id":"4000000529001","contentType":"plainText","commenterId":"4000000008692","content":"Sample zsu[@user:55616589]zsu and zsu[@team:31138000001254025_new team]zsu testing","mention":[{"firstName":"","lastName":"pandees","photoURL":null,"offSet":"7","length":"28","id":"31138000000573164","type":"AGENT","email":"carol@zylker.com","zuid":"55616589"},{"offSet":"39","length":"46","name":"new team","id":"31138000001254025","type":"TEAM"}],"commenter":{"firstName":"Jade","lastName":"Tywin","photoURL":"https://desk.zoho.com/api/v1/agents/4000000008692/photo?orgId=292828","name":"Jade Tywin","roleName":"LightAgent","type":"AGENT","email":"jade12tywin@zylker.com"}}