Get ticket count
GET {{baseUrl}}/api/v1/ticketsCount
This API returns the ticket count of your help desk.
OAuth Scope
Desk.search.READDesk.tickets.READ
Request Params
| Key | Datatype | Required | Description |
|---|---|---|---|
departmentId | string | ID of the department from which ticket count must be fetched. If you do not pass this parameter in the API request, ticket count across all departments will be returned. | |
assigneeId | string | ID of the agent assigned to resolve the ticket | |
contactId | string | ID of the contact who raised the ticket | |
category | string | Category of the ticket | |
customField1 | string | User-defined field in the ticket | |
customField2 | string | User-defined field in the ticket | |
customField3 | string | User-defined field in the ticket | |
createdTimeRange | string | Key that filters tickets created in a particular period of time. Enter the from and to dates in the ISO date format of yyyy-MM-ddThh:mm:ss.SSSZ; for example, createdTimeRange=2017-11-05T00:00:00.000Z,2018-09-05T23:59:00.000Z | |
modifiedTimeRange | string | Key that filters tickets modified in a particular period of time. Enter the from and to dates in the ISO date format of yyyy-MM-ddThh:mm:ss.SSSZ; for example, modifiedTimeRange=2017-11-05T00:00:00.000Z,2018-09-05T23:59:00.000Z |
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |
RESPONSES
status: OK
{"count":200}