Update department-level MailConfigurations
PATCH {{baseUrl}}/api/v1/departments/:department_Id/mailConfigurations
This API updates the MailConfigurations set for a specific department.
OAuth Scope
Desk.settings.UPDATE
Attributes
| Attribute Name | Data Type | Description |
|---|---|---|
| autoCCToMailbox | <boolean> | Key that enables or disables auto CC of email replies to your |
| createContactWithReplyTo | <boolean> | Key that enables or disables creation of contacts from 'Reply To' email addresses |
| agentNameInTicketReply | <boolean> | Key that enables or disables display of the agent's name in replies to customers |
| createTicketForOriginalSender | <boolean> | Key that enables or disables creation of tickets on behalf of the sender while forwarding emails |
| privateThreadConfig | <boolean> | Key that enables or disables private thread handling |
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |
RESPONSES
status: OK
{"privateThreadConfig":true,"agentNameInTicketReply":true,"createContactWithReplyTo":false,"createTicketForOriginalSender":true,"autoCCToMailbox":true}