Get Agent Availability Configuration
GET {{baseUrl}}/api/v1/agentAvailabilityConfig
This API fetches the agent availability setting configured in your help desk portal.
OAuth Scope
Desk.settings.READDesk.basic.READ
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |
RESPONSES
status: OK
{"agentIdleTime":"30","treatIdleAgentsAsOffline":true}