List conversations
GET {{baseUrl}}/api/v1/tickets/:ticket_id/conversations
This API lists a particular number of threads and comments recorded on a ticket, based on the limit specified.
OAuth Scope
Desk.tickets.READ
Request Params
| Key | Datatype | Required | Description |
|---|---|---|---|
from | string | Index number, starting from which the conversations must be fetched | |
limit | string | Number of conversations to fetch |
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |
RESPONSES
status: OK
{"data":[{"summary":"We have found the root cause for the issue and fixed it. How would you rate our customer service? Good Okey Bad","isDescriptionThread":true,"canReply":true,"visibility":"public","author":{"firstName":"Jade","lastName":"Tywin","photoURL":"https://desk.zoho.com/api/v1/agents/1892000000042001/photo?orgId=3983939","name":"Jade Tywin","type":"AGENT","email":"jade12tywin@zylker.com"},"channel":"FORUMS","source":{"appName":null,"extId":null,"type":"SYSTEM","permalink":null,"appPhotoURL":null},"type":"thread","lastRatingIconURL":"https://desk.zoho.com/api/v1/ratingOptions/31138000005998227/logo?orgId=54983163","isForward":false,"hasAttach":false,"responderId":"1892000000042001","channelRelatedInfo":{"isDeleted":"false","isBestSolution":"true","externalLink":null},"respondedIn":"00:05:14","createdTime":"2016-07-07T10:12:04.177Z","attachmentCount":"7","id":"1892000001080014","fromEmailAddress":"techsupport@zylker.com","actions":[],"contentType":"text/html","status":"SUCCESS","direction":"out"},{"summary":"Any update regarding the issue","cc":"productmanagement@zylker.com","isDescriptionThread":false,"bcc":"","canReply":true,"visibility":"public","author":{"firstName":"Jade","lastName":"Tywin","photoURL":null,"name":"Jade Tywin","type":"END_USER","email":"jade12tywin@zylker.com"},"channel":"EMAIL","source":{"appName":null,"extId":null,"type":"SYSTEM","permalink":null,"appPhotoURL":null},"type":"thread","lastRatingIconURL":null,"isForward":false,"hasAttach":false,"channelRelatedInfo":null,"respondedIn":null,"createdTime":"2016-07-07T10:02:04.663Z","attachmentCount":"6","id":"1892000001080004","to":"techsupport@zylker.com","fromEmailAddress":"jade12tywin@zylker.com","actions":[],"contentType":"text/html","status":"SUCCESS","direction":"in"},{"modifiedTime":"2016-02-16T14:12:20.000Z","commentedTime":"2016-02-16T09:21:58.000Z","isPublic":true,"id":"1892000000886025","type":"comment","content":"There is a major issue with the real time dashboard feature . Kindly look into it","commenterId":"1892000000042001","commenter":{"firstName":"Jade","lastName":"Tywin","photoURL":"https://desk.zoho.com/api/v1/agents/4000000008692/photo?orgId=3983939","name":"Jade Tywin","roleName":"LightAgent","type":"AGENT","email":"jade12tywin@zylker.com"}}]}