Get Criteria Fields for Skill in a Department

GET {{baseUrl}}/api/v1/skills/criteriaFields?departmentId=<long> &module=<String>

This API returns list of fields supported in criteria for Skills by module

OAuth Scope

• Desk.settings.READ

Request Params

HEADERS

RESPONSES

status: OK

{"criteriaFields":[{"displayLabel":"Tickets","name":"tickets","fieldDetails":[{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["${CUSTOM}"]},{"condition":"isn't","i18NCondition":"isn't","value":["${CUSTOM}"]},{"condition":"is empty","i18NCondition":"is empty","value":["${EMPTY}"]},{"condition":"is not empty","i18NCondition":"is not empty","value":["${NOTEMPTY}"]}],"fieldLabel":"Account Name","i18NLabel":"Account Name","type":"lookup"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["${CUSTOM}"]},{"condition":"isn't","i18NCondition":"isn't","value":["${CUSTOM}"]},{"condition":"is empty","i18NCondition":"is empty","value":["${EMPTY}"]},{"condition":"is not empty","i18NCondition":"is not empty","value":["${NOTEMPTY}"]}],"fieldLabel":"Contact Name","i18NLabel":"Contact Name","type":"lookup"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["${CUSTOM}"]},{"condition":"isn't","i18NCondition":"isn't","value":["${CUSTOM}"]},{"condition":"starts with","i18NCondition":"starts with","value":["${CUSTOM}"]},{"condition":"contains","i18NCondition":"contains","value":["${CUSTOM}"]},{"condition":"doesn't contain","i18NCondition":"doesn't contain","value":["${CUSTOM}"]},{"condition":"ends with","i18NCondition":"ends with","value":["${CUSTOM}"]},{"condition":"is empty","i18NCondition":"is empty","value":["${EMPTY}"]},{"condition":"is not empty","i18NCondition":"is not empty","value":["${NOTEMPTY}"]}],"fieldLabel":"Email","i18NLabel":"Email","type":"text"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["${CUSTOM}"]},{"condition":"isn't","i18NCondition":"isn't","value":["${CUSTOM}"]},{"condition":"starts with","i18NCondition":"starts with","value":["${CUSTOM}"]},{"condition":"contains","i18NCondition":"contains","value":["${CUSTOM}"]},{"condition":"doesn't contain","i18NCondition":"doesn't contain","value":["${CUSTOM}"]},{"condition":"ends with","i18NCondition":"ends with","value":["${CUSTOM}"]},{"condition":"is empty","i18NCondition":"is empty","value":["${EMPTY}"]},{"condition":"is not empty","i18NCondition":"is not empty","value":["${NOTEMPTY}"]}],"fieldLabel":"Phone","i18NLabel":"Phone","type":"text"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["${CUSTOM}"]},{"condition":"isn't","i18NCondition":"isn't","value":["${CUSTOM}"]},{"condition":"starts with","i18NCondition":"starts with","value":["${CUSTOM}"]},{"condition":"contains","i18NCondition":"contains","value":["${CUSTOM}"]},{"condition":"doesn't contain","i18NCondition":"doesn't contain","value":["${CUSTOM}"]},{"condition":"ends with","i18NCondition":"ends with","value":["${CUSTOM}"]},{"condition":"is empty","i18NCondition":"is empty","value":["${EMPTY}"]},{"condition":"is not empty","i18NCondition":"is not empty","value":["${NOTEMPTY}"]}],"fieldLabel":"Subject","i18NLabel":"Subject","type":"text"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["${CUSTOM}"]},{"condition":"isn't","i18NCondition":"isn't","value":["${CUSTOM}"]},{"condition":"starts with","i18NCondition":"starts with","value":["${CUSTOM}"]},{"condition":"contains","i18NCondition":"contains","value":["${CUSTOM}"]},{"condition":"doesn't contain","i18NCondition":"doesn't contain","value":["${CUSTOM}"]},{"condition":"ends with","i18NCondition":"ends with","value":["${CUSTOM}"]},{"condition":"is empty","i18NCondition":"is empty","value":["${EMPTY}"]},{"condition":"is not empty","i18NCondition":"is not empty","value":["${NOTEMPTY}"]}],"fieldLabel":"Description","i18NLabel":"Description","type":"text"},{"availableConditions":[{"condition":"is OPEN","i18NCondition":"is OPEN","value":["${OPEN}"]},{"condition":"is ON HOLD","i18NCondition":"is ON HOLD","value":["${ONHOLD}"]},{"condition":"is CLOSED","i18NCondition":"is CLOSED","value":["${CLOSED}"]},{"condition":"is","i18NCondition":"is","value":["${CUSTOM}"]},{"condition":"isn't","i18NCondition":"isn't","value":["${CUSTOM}"]},{"condition":"starts with","i18NCondition":"starts with","value":["${CUSTOM}"]},{"condition":"contains","i18NCondition":"contains","value":["${CUSTOM}"]},{"condition":"doesn't contain","i18NCondition":"doesn't contain","value":["${CUSTOM}"]},{"condition":"ends with","i18NCondition":"ends with","value":["${CUSTOM}"]}],"fieldLabel":"Status","i18NLabel":"Status","type":"text"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["${CUSTOM}"]},{"condition":"isn't","i18NCondition":"isn't","value":["${CUSTOM}"]},{"condition":"is empty","i18NCondition":"is empty","value":["${EMPTY}"]},{"condition":"is not empty","i18NCondition":"is not empty","value":["${NOTEMPTY}"]}],"fieldLabel":"Case Owner","i18NLabel":"Ticket Owner","type":"user"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["${CUSTOM}"]},{"condition":"isn't","i18NCondition":"isn't","value":["${CUSTOM}"]}],"fieldLabel":"Created By","i18NLabel":"Created By","type":"user"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["${CUSTOM}"]},{"condition":"isn't","i18NCondition":"isn't","value":["${CUSTOM}"]}],"fieldLabel":"Modified By","i18NLabel":"Modified By","type":"user"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["${CURRENTTIME}","${CUSTOM}"]},{"condition":"isn't","i18NCondition":"isn't","value":["${CURRENTTIME}","${CUSTOM}"]},{"condition":"is after","i18NCondition":"is after","value":["${CURRENTTIME}","${DUEDATE}","${CUSTOM}"]},{"condition":"is before","i18NCondition":"is before","value":["${CURRENTTIME}","${DUEDATE}","${CUSTOM}"]},{"condition":"between","i18NCondition":"between","value":[["${CURRENTTIME}","${CUSTOM}"],["${CURRENTTIME}","${CUSTOM}"]]},{"condition":"not between","i18NCondition":"not between","value":[["${CURRENTTIME}","${CUSTOM}"],["${CURRENTTIME}","${CUSTOM}"]]}],"fieldLabel":"Created Time","i18NLabel":"Created Time","type":"dateTime"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["${CURRENTTIME}","${CUSTOM}"]},{"condition":"isn't","i18NCondition":"isn't","value":["${CURRENTTIME}","${CUSTOM}"]},{"condition":"is after","i18NCondition":"is after","value":["${CURRENTTIME}","${DUEDATE}","${CUSTOM}"]},{"condition":"is before","i18NCondition":"is before","value":["${CURRENTTIME}","${DUEDATE}","${CUSTOM}"]},{"condition":"between","i18NCondition":"between","value":[["${CURRENTTIME}","${CUSTOM}"],["${CURRENTTIME}","${CUSTOM}"]]},{"condition":"not between","i18NCondition":"not between","value":[["${CURRENTTIME}","${CUSTOM}"],["${CURRENTTIME}","${CUSTOM}"]]},{"condition":"is empty","i18NCondition":"is empty","value":["${EMPTY}"]},{"condition":"is not empty","i18NCondition":"is not empty","value":["${NOTEMPTY}"]}],"fieldLabel":"Case On Hold Time","i18NLabel":"Ticket On Hold Time","type":"dateTime"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["${CURRENTTIME}","${CUSTOM}"]},{"condition":"isn't","i18NCondition":"isn't","value":["${CURRENTTIME}","${CUSTOM}"]},{"condition":"is after","i18NCondition":"is after","value":["${CURRENTTIME}","${DUEDATE}","${CUSTOM}"]},{"condition":"is before","i18NCondition":"is before","value":["${CURRENTTIME}","${DUEDATE}","${CUSTOM}"]},{"condition":"between","i18NCondition":"between","value":[["${CURRENTTIME}","${CUSTOM}"],["${CURRENTTIME}","${CUSTOM}"]]},{"condition":"not between","i18NCondition":"not between","value":[["${CURRENTTIME}","${CUSTOM}"],["${CURRENTTIME}","${CUSTOM}"]]},{"condition":"is empty","i18NCondition":"is empty","value":["${EMPTY}"]},{"condition":"is not empty","i18NCondition":"is not empty","value":["${NOTEMPTY}"]}],"fieldLabel":"Case Closed Time","i18NLabel":"Ticket Closed Time","type":"dateTime"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["${CURRENTTIME}","${CUSTOM}"]},{"condition":"isn't","i18NCondition":"isn't","value":["${CURRENTTIME}","${CUSTOM}"]},{"condition":"is after","i18NCondition":"is after","value":["${CURRENTTIME}","${DUEDATE}","${CUSTOM}"]},{"condition":"is before","i18NCondition":"is before","value":["${CURRENTTIME}","${DUEDATE}","${CUSTOM}"]},{"condition":"between","i18NCondition":"between","value":[["${CURRENTTIME}","${CUSTOM}"],["${CURRENTTIME}","${CUSTOM}"]]},{"condition":"not between","i18NCondition":"not between","value":[["${CURRENTTIME}","${CUSTOM}"],["${CURRENTTIME}","${CUSTOM}"]]}],"fieldLabel":"Modified Time","i18NLabel":"Modified Time","type":"dateTime"},{"availableConditions":[{"condition":"=","i18NCondition":"=","value":["${CUSTOM}"]},{"condition":"\u003c\u003e","i18NCondition":"\u003c\u003e","value":["${CUSTOM}"]},{"condition":"\u003c","i18NCondition":"\u003c","value":["${CUSTOM}"]},{"condition":"\u003c=","i18NCondition":"\u003c=","value":["${CUSTOM}"]},{"condition":"\u003e","i18NCondition":"\u003e","value":["${CUSTOM}"]},{"condition":"\u003e=","i18NCondition":"\u003e=","value":["${CUSTOM}"]},{"condition":"is empty","i18NCondition":"is empty","value":["${EMPTY}"]},{"condition":"is not empty","i18NCondition":"is not empty","value":["${NOTEMPTY}"]}],"fieldLabel":"Request Id","i18NLabel":"Ticket Id","type":"integer"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["${CUSTOM}"]},{"condition":"isn't","i18NCondition":"isn't","value":["${CUSTOM}"]},{"condition":"starts with","i18NCondition":"starts with","value":["${CUSTOM}"]},{"condition":"contains","i18NCondition":"contains","value":["${CUSTOM}"]},{"condition":"doesn't contain","i18NCondition":"doesn't contain","value":["${CUSTOM}"]},{"condition":"ends with","i18NCondition":"ends with","value":["${CUSTOM}"]},{"condition":"is empty","i18NCondition":"is empty","value":["${EMPTY}"]},{"condition":"is not empty","i18NCondition":"is not empty","value":["${NOTEMPTY}"]}],"fieldLabel":"To Address","i18NLabel":"To Address","type":"text"},{"availableConditions":[{"condition":"=","i18NCondition":"=","value":["${CUSTOM}"]},{"condition":"\u003c\u003e","i18NCondition":"\u003c\u003e","value":["${CUSTOM}"]},{"condition":"\u003c","i18NCondition":"\u003c","value":["${CUSTOM}"]},{"condition":"\u003c=","i18NCondition":"\u003c=","value":["${CUSTOM}"]},{"condition":"\u003e","i18NCondition":"\u003e","value":["${CUSTOM}"]},{"condition":"\u003e=","i18NCondition":"\u003e=","value":["${CUSTOM}"]}],"fieldLabel":"Thread Count","i18NLabel":"Number of Threads","type":"integer"},{"availableConditions":[{"condition":"=","i18NCondition":"=","value":["${CUSTOM}"]},{"condition":"\u003c\u003e","i18NCondition":"\u003c\u003e","value":["${CUSTOM}"]},{"condition":"\u003c","i18NCondition":"\u003c","value":["${CUSTOM}"]},{"condition":"\u003c=","i18NCondition":"\u003c=","value":["${CUSTOM}"]},{"condition":"\u003e","i18NCondition":"\u003e","value":["${CUSTOM}"]},{"condition":"\u003e=","i18NCondition":"\u003e=","value":["${CUSTOM}"]}],"fieldLabel":"Comment Count","i18NLabel":"Number of Comments","type":"integer"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["Good","Bad","Okay"]},{"condition":"isn't","i18NCondition":"isn't","value":["Good","Bad","Okay"]},{"condition":"is received","i18NCondition":"is received","value":[]},{"condition":"is not received","i18NCondition":"is not received","value":[]},{"condition":"link provided","i18NCondition":"link provided","value":[]},{"condition":"link not provided","i18NCondition":"link not provided","value":[]}],"fieldLabel":"Happiness Rating","i18NLabel":"Happiness Rating","type":"text"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["${CUSTOM}"]},{"condition":"isn't","i18NCondition":"isn't","value":["${CUSTOM}"]},{"condition":"has agents","i18NCondition":"has agents","value":["${CUSTOM}"]},{"condition":"is empty","i18NCondition":"is empty","value":["${EMPTY}"]},{"condition":"is not empty","i18NCondition":"is not empty","value":["${NOTEMPTY}"]}],"fieldLabel":"Team","i18NLabel":"Team","type":"team"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["${CURRENTTIME}","${CUSTOM}"]},{"condition":"isn't","i18NCondition":"isn't","value":["${CURRENTTIME}","${CUSTOM}"]},{"condition":"is after","i18NCondition":"is after","value":["${CURRENTTIME}","${CUSTOM}"]},{"condition":"is before","i18NCondition":"is before","value":["${CURRENTTIME}","${CUSTOM}"]},{"condition":"between","i18NCondition":"between","value":[["${CURRENTTIME}","${CUSTOM}"],["${CURRENTTIME}","${CUSTOM}"]]},{"condition":"not between","i18NCondition":"not between","value":[["${CURRENTTIME}","${CUSTOM}"],["${CURRENTTIME}","${CUSTOM}"]]},{"condition":"is empty","i18NCondition":"is empty","value":["${EMPTY}"]},{"condition":"is not empty","i18NCondition":"is not empty","value":["${NOTEMPTY}"]}],"fieldLabel":"Due Date","i18NLabel":"Due Date","type":"dateTime"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["${CUSTOM}"]},{"condition":"isn't","i18NCondition":"isn't","value":["${CUSTOM}"]}],"fieldLabel":"Tags","i18NLabel":"Tags","type":"text"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["${CUSTOM}"]},{"condition":"isn't","i18NCondition":"isn't","value":["${CUSTOM}"]},{"condition":"starts with","i18NCondition":"starts with","value":["${CUSTOM}"]},{"condition":"contains","i18NCondition":"contains","value":["${CUSTOM}"]},{"condition":"doesn't contain","i18NCondition":"doesn't contain","value":["${CUSTOM}"]},{"condition":"ends with","i18NCondition":"ends with","value":["${CUSTOM}"]},{"condition":"is empty","i18NCondition":"is empty","value":["${EMPTY}"]},{"condition":"is not empty","i18NCondition":"is not empty","value":["${NOTEMPTY}"]}],"fieldLabel":"Priority","i18NLabel":"Priority","type":"text"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["${CUSTOM}"]},{"condition":"isn't","i18NCondition":"isn't","value":["${CUSTOM}"]},{"condition":"starts with","i18NCondition":"starts with","value":["${CUSTOM}"]},{"condition":"contains","i18NCondition":"contains","value":["${CUSTOM}"]},{"condition":"doesn't contain","i18NCondition":"doesn't contain","value":["${CUSTOM}"]},{"condition":"ends with","i18NCondition":"ends with","value":["${CUSTOM}"]},{"condition":"is empty","i18NCondition":"is empty","value":["${EMPTY}"]},{"condition":"is not empty","i18NCondition":"is not empty","value":["${NOTEMPTY}"]}],"fieldLabel":"Mode","i18NLabel":"Channel","type":"text"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["true","false"]}],"fieldLabel":"Is Overdue","i18NLabel":"Is Overdue","type":"boolean"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["true","false"]}],"fieldLabel":"Is Escalated","i18NLabel":"Is Escalated","type":"boolean"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["${CUSTOM}"]},{"condition":"isn't","i18NCondition":"isn't","value":["${CUSTOM}"]},{"condition":"starts with","i18NCondition":"starts with","value":["${CUSTOM}"]},{"condition":"contains","i18NCondition":"contains","value":["${CUSTOM}"]},{"condition":"doesn't contain","i18NCondition":"doesn't contain","value":["${CUSTOM}"]},{"condition":"ends with","i18NCondition":"ends with","value":["${CUSTOM}"]},{"condition":"is empty","i18NCondition":"is empty","value":["${EMPTY}"]},{"condition":"is not empty","i18NCondition":"is not empty","value":["${NOTEMPTY}"]}],"fieldLabel":"Resolution","i18NLabel":"Resolution","type":"text"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["${CUSTOM}"]},{"condition":"is Less Than","i18NCondition":"is Less Than","value":["${CUSTOM}"]},{"condition":"is Greater Than","i18NCondition":"is Greater Than","value":["${CUSTOM}"]}],"fieldLabel":"Time to Respond","i18NLabel":"Time to Respond","type":"integer"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["${CUSTOM}"]},{"condition":"isn't","i18NCondition":"isn't","value":["${CUSTOM}"]},{"condition":"starts with","i18NCondition":"starts with","value":["${CUSTOM}"]},{"condition":"contains","i18NCondition":"contains","value":["${CUSTOM}"]},{"condition":"doesn't contain","i18NCondition":"doesn't contain","value":["${CUSTOM}"]},{"condition":"ends with","i18NCondition":"ends with","value":["${CUSTOM}"]},{"condition":"is empty","i18NCondition":"is empty","value":["${EMPTY}"]},{"condition":"is not empty","i18NCondition":"is not empty","value":["${NOTEMPTY}"]}],"fieldLabel":"Skill","i18NLabel":"Skill","type":"text"},{"availableConditions":[{"condition":"is empty","i18NCondition":"is empty","value":["${EMPTY}"]},{"condition":"is not empty","i18NCondition":"is not empty","value":["${NOTEMPTY}"]},{"condition":"contain all of","i18NCondition":"contain all of","value":["${CUSTOM}"]},{"condition":"contain any of","i18NCondition":"contain any of","value":["${CUSTOM}"]},{"condition":"contain none of","i18NCondition":"contain none of","value":["${CUSTOM}"]}],"fieldLabel":"Skills","i18NLabel":"Skills","type":"text"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["true","false"]}],"fieldLabel":"Is Response Overdue","i18NLabel":"Is Response Overdue","type":"boolean"},{"availableConditions":[{"condition":"during business hours of","i18NCondition":"during business hours of","value":["${CUSTOM}"]},{"condition":"outside business hours of","i18NCondition":"outside business hours of","value":["${CUSTOM}"]},{"condition":"on a holiday of","i18NCondition":"on a holiday of","value":["${CUSTOM}"]},{"condition":"not a holiday of","i18NCondition":"not a holiday of","value":["${CUSTOM}"]}],"fieldLabel":"Execution Time","i18NLabel":"Execution Time","type":"businesshour"},{"availableConditions":[{"condition":"is","i18NCondition":"is","value":["Public","Private"]}],"fieldLabel":"Recent Comment Type","i18NLabel":"Recent Comment Type","type":"commenttype"},{"availableConditions":[{"condition":"contains one of the following words","i18NCondition":"contains one of the following words","value":["${CUSTOM}"]},{"condition":"contains none of the following words","i18NCondition":"contains none of the following words","value":["${CUSTOM}"]},{"condition":"contains the string","i18NCondition":"contains the string","value":["${CUSTOM}"]},{"condition":"does not contain the string","i18NCondition":"does not contain the string","value":["${CUSTOM}"]},{"condition":"has @ mentions of","i18NCondition":"has @ mentions of","value":["${CUSTOM}"]}],"fieldLabel":"Recent Comment","i18NLabel":"Recent Comment","type":"comment"}]}]}