Get Applied Blueprint details of ticket for an user
GET {{baseUrl}}/api/v1/tickets/:ticket_id/blueprint
To get the applied blueprint details of a ticket
OAuth Scope
Desk.tickets.READ
Request Params
| Key | Datatype | Required | Description |
|---|---|---|---|
include | string | Meta information related to the transition owners. Values allowed are: transitionOwnerAgents, transitionOwnerTeams, transitionOwnerDept to include agents,teams,department under owners. You can pass multiple values by separating them with commas in the API request. |
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |
RESPONSES
status: OK
{"name":"Automate QA Process","id":1000000087001,"state":{"dueDate":"2018-02-27T20:49:00.000Z","id":"1000000087003","type":"START"},"transitions":[{"fromState":"Open","toState":"Escalated","criteria":{"fieldConditions":[{"condition":"is open","fieldName":"Status","value":["${OPEN}"]}],"pattern":"(1)"},"name":"Escalate to developers","owners":[{"agentIds":["1000000012635"],"teams":[{"name":"Sales Representatives","id":"1000000012435"}],"departmentId":"1000000010712","department":{"name":"Zylker","id":"1000000010712"},"teamIds":["1000000012435"],"agents":[{"photoURL":"https://desk.zoho.com/api/v1/agent/1000000012635/photo","firstName":"Lucas","lastName":"Carol","id":"1000000012635","email":"carol@zylker.com"}]}],"id":"1000000087011","canUserPerformTransition":true,"isCriteriaSatisfied":true,"draftDetails":{"totalNoOfDraftActions":"12","totalNoOfActions":"24","draftBy":{"name":"Sandeep Ghemire","id":"8000000000053"},"draftAt":"2020-11-13 16:05:31.0"}}]}