Get ticket count by field

GET {{baseUrl}}/api/v1/ticketsCountByFieldValues?field=<String>

This API returns the ticket count of your help desk, filtered by a specific field.

OAuth Scope

Desk.search.READ
Desk.tickets.READ

Request Params

Key	Datatype	Description
`departmentId`	string	ID of the department from which ticket count must be fetched. If you do not pass this parameter in the API request, ticket count across all departments will be returned.
`assigneeId`	string	ID of the agent assigned to resolve the ticket
`contactId`	string	ID of the contact who raised the ticket
`accountId`	string	ID of the account to which the ticket is mapped
`category`	string	Category of the ticket
`customField1`	string	User-defined field in the ticket
`customField2`	string	User-defined field in the ticket
`customField3`	string	User-defined field in the ticket
`createdTimeRange`	string	Key that filters tickets created in a particular period of time. Enter the from and to dates in the ISO date format of yyyy-MM-ddThh:mm:ss.SSSZ; for example, createdTimeRange=2017-11-05T00:00:00.000Z,2018-09-05T23:59:00.000Z
`modifiedTimeRange`	string	Key that filters tickets modified in a particular period of time. Enter the from and to dates in the ISO date format of yyyy-MM-ddThh:mm:ss.SSSZ; for example, modifiedTimeRange=2017-11-05T00:00:00.000Z,2018-09-05T23:59:00.000Z
`field`	string	Field by which the ticket count must be filtered. Values allowed are. <br>`status,`<br> <br>`priority,`<br> <br>`channel,`<br> <br>`statusType,`<br> <br>`spam,`<br> <br>`overDue`<br>

HEADERS

Key	Datatype	Required	Description
`Authorization`	string

RESPONSES

status: OK

{&quot;overDue&quot;:2,&quot;statusType&quot;:[{&quot;count&quot;:&quot;13&quot;,&quot;value&quot;:&quot;OPEN&quot;},{&quot;count&quot;:&quot;0&quot;,&quot;value&quot;:&quot;ONHOLD&quot;},{&quot;count&quot;:&quot;0&quot;,&quot;value&quot;:&quot;CLOSED&quot;}],&quot;channel&quot;:[{&quot;count&quot;:&quot;6&quot;,&quot;value&quot;:&quot;twitter&quot;},{&quot;count&quot;:&quot;3&quot;,&quot;value&quot;:&quot;forums&quot;},{&quot;count&quot;:&quot;2&quot;,&quot;value&quot;:&quot;chat&quot;},{&quot;count&quot;:&quot;2&quot;,&quot;value&quot;:&quot;web&quot;}],&quot;priority&quot;:[{&quot;count&quot;:&quot;8&quot;,&quot;value&quot;:&quot;high&quot;},{&quot;count&quot;:&quot;5&quot;,&quot;value&quot;:&quot;medium&quot;}],&quot;spam&quot;:10,&quot;status&quot;:[{&quot;count&quot;:&quot;9&quot;,&quot;value&quot;:&quot;open&quot;},{&quot;count&quot;:&quot;4&quot;,&quot;value&quot;:&quot;escalated&quot;}]}