Get ticket followers

GET {{baseUrl}}/v1/tickets/:ticket_id/followers

This API fetches the list of users following a ticket.

Note:
Sometimes, followers of a contact/account indirectly end up as ticket followers if the ticket is associated with the contact/account they follow. In that case, the following key returns the value of the original module the user follows--contact or account.

Even in a case where the user first followed the ticket and then followed the contact/account associated with it, the following key returns the value contact or account. This is because the contact/account is the parent resource of the ticket.

OAuth Scope

• Desk.tickets.READ

HEADERS

RESPONSES

status: OK

{"data":[{"firstName":"","lastName":"agent","photoURL":"https://desk.zoho.com/api/v1/agent/5000000012903/photo","following":"ticket","id":"5000000012903","email":"agent@zylker.com"},{"firstName":"","lastName":"deskagent","photoURL":"https://desk.zoho.com/api/v1/agent/5000000012902/photo","following":"contact","id":"5000000012902","email":"deskagent@zylker.com"}]}