Update a blueprint
PATCH {{baseUrl}}/api/v1/blueprints/:blueprint_id
To update an existing blueprint
OAuth Scope
Desk.settings.UPDATE
Attributes
| Attribute Name | Data Type | Description |
|---|---|---|
| name | <String> | Name of the blueprint |
| description | <String> | Description of blueprint |
| active | <Boolean> | Active Status of blueprint |
| dynamicTransOwnerType | <String> | Dynamic Trans Owner type |
| module | <String> | Module of the Blueprint |
| departmentId | <Long> | Department of the Blueprint |
| layoutId | <Long> | Layout of Blueprint |
| type | <String> | Type of blueprint |
| fieldId | <Long> | Field mapped for Blueprint |
| criteria | <list> | The criteria details for the blueprint |
| chartData | <object> | Blueprint Chart Data |
| states | <list> | State Details |
| transitions | <list> | Transition Details |
| connections | <list> | Transition Connections |
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |
RESPONSES
status: OK
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open","fieldName":"Status","value":["${OPEN}"]}],"pattern":"(1)"},"fieldId":4000000009158,"errorMsg":"Enter a valid Priority"},"actionId":4000000007723,"isMandatory":true},{"otherActions":"BUG","actionId":4000000007723,"isMandatory":false},{"otherActions":"COMMENT","actionId":4000000007723,"isMandatory":true}],"after":{"fieldUpdate":{"ids":[{"name":"Update Sensitive fields","id":4000000007723}],"actionId":4000000007723},"task":{"ids":[{"name":"Create followup task","id":4000000007723}],"actionId":4000000007723},"customFunction":{"ids":[{"name":"Update Associated time entries","id":4000000007723}],"actionId":4000000007723},"alert":{"ids":[{"name":"Trigger Closed Alert","id":4000000007723}],"actionId":4000000007723}},"autoTransitionActions":{"feedback":"SURVEY_ALL","reply":"REPLY_ALL"},"isCommonTransition":false},{"isAutoTransition":false,"before":{"accessors":{"actionId":4000000007723,"owners":{"agentIds":[4000000009158],"otherRecpts":["RECORD_OWNER"],"teamIds":[4000000009158]},"sharedDeptAccessors":[{"accessors":{"agentIds":[4000000009158],"teamIds":[4000000009158]},"deptId":4000000009158,"sharingType":"READ_ONLY"}]},"criteriaDetails":{"criteria":{"fieldConditions":[{"condition":"is open","fieldName":"Status","value":["${OPEN}"]}],"pattern":"(1)"},"actionId":4000000007723}},"name":"Common Handling","description":"Its common transition","commonStates":["Open"],"id":4000000007723,"during":[{"actionId":4000000007723,"message":"Add comment here"},{"fieldUpdates":{"criteria":{"fieldConditions":[{"condition":"is open","fieldName":"Status","value":["${OPEN}"]}],"pattern":"(1)"},"fieldId":4000000009158,"errorMsg":"Enter a valid Priority"},"actionId":4000000007723,"isMandatory":true},{"otherActions":"BUG","actionId":4000000007723,"isMandatory":false},{"otherActions":"COMMENT","actionId":4000000007723,"isMandatory":true}],"after":{"fieldUpdate":{"ids":[{"name":"Update Sensitive fields","id":4000000007723}],"actionId":4000000007723},"task":{"ids":[{"name":"Create followup task","id":4000000007723}],"actionId":4000000007723},"customFunction":{"ids":[{"name":"Update Associated time entries","id":4000000007723}],"actionId":4000000007723},"alert":{"ids":[{"name":"Trigger Closed Alert","id":4000000007723}],"actionId":4000000007723}},"autoTransitionActions":{"feedback":"SURVEY_ALL","reply":"REPLY_ALL"},"isCommonTransition":true}],"layoutId":4000000007723,"states":[{"timeInMins":90,"escalations":[{"escalationRecipients":{"agentIds":[4000000009158],"otherRecpts":["RECORD_OWNER"]},"templateId":4000000007355,"escalationLevel":1,"whenToEscalate":15}],"transitionsOrder":["Common Handling","Feedbacks need to be monitored"],"businessHrId":4000000007355,"name":"Open","id":4000000007723,"type":"START"},{"timeInMins":30,"name":"Escalated","id":4000000007723,"type":"INTERMEDIATE"},{"timeInMins":30,"name":"Closed","id":4000000007723,"type":"END"}],"chartData":{"canvasPosition":{"top":-29,"left":-127},"connectionDetails":[{"toUuid":"Closed2","transName":"Check3","isCommTrans":true,"fromUuid":"Escalated1","usedStates":["On Hold","Open"],"isAuto":false},{"toUuid":"Closed3","transName":"Check3","isCommTrans":false,"fromUuid":"OnHold2","isAuto":false},{"toUuid":"OnHold3","transName":"Check3","isCommTrans":false,"fromUuid":"Open2","isAuto":false}],"stateDetails":[{"lastModifiedStateName":"Closed","stateName":"Closed","displayName":"Closed","stateId":"4000000007723","position":{"top":316,"left":225}},{"lastModifiedStateName":"Escalated","stateName":"Escalated","displayName":"Escalated","stateId":"4000000007723","position":{"top":316,"left":225}},{"lastModifiedStateName":"Open","stateName":"Open","displayName":"Open","stateId":"4000000007723","position":{"top":316,"left":225}}]},"name":"Private Threading Handling","id":"4000000007723","connections":[{"fromState":{"name":"Open","id":4000000324027},"toState":{"name":"Escalated","id":4000000324027},"transition":[{"name":"Feedbacks need to be monitored","id":4000000324027}]},{"fromState":{"name":"Escalated","id":4000000324027},"toState":{"name":"Closed","id":4000000324027},"transition":[{"name":"Feedbacks need to be monitored","id":4000000324027}]}],"fieldId":4000000000377}