Qodex.ai

List ticket activities

GET {{baseUrl}}/api/v1/tickets/:ticket_id/activities

This API lists a particular number of activities associated with a ticket, based on the limit specified.

OAuth Scope

  • Desk.activities.calls.READ
  • Desk.activities.events.READ
  • Desk.activities.READ
  • Desk.activities.tasks.READ
  • Desk.calls.READ
  • Desk.tasks.READ
  • Desk.events.READ

Request Params

KeyDatatypeRequiredDescription
fromstringIndex number, starting from which the activities must be listed
isCompletedstringKey that denotes if the activity was completed or not
isSpamstringKey that denotes whether to fetch spam activities or not
limitstringNumber of activities to list
sortBystringSort by a specific attribute: activityTime or createdTime.The default sorting order is ascending. A - prefix denotes descending order of sorting.
includestringAllowed values are : contacts, assignee,tickets,teams,projects.

HEADERS

KeyDatatypeRequiredDescription
Authorizationstring

RESPONSES

status: OK

{"data":[{"ticket":{"ticketNumber":"101","phone":"1 888 900 9646","subject":"Here's your first ticket.","dueDate":"2019-03-29T09:51:26.000Z","teamId":null,"id":"5000000016294","assignee":{"photoURL":null,"firstName":"George","lastName":"35","id":"5000000015911"},"isSpam":false,"status":"Open"},"contactId":"5000000016252","subject":"Stall in Dubai Airport","completedTime":null,"departmentId":"5000000012710","dueDate":null,"creatorId":"5000000015911","team":null,"ownerId":"5000000015911","priority":"High","isCommented":false,"webUrl":"https://desk.zoho.com/support/zylker/ShowHomePage.do#Events/dv/9d4883f2d94d59e484b8a02355a7e402","createdTime":"2019-04-12T05:21:21.000Z","startTime":"2019-12-25T16:52:11.000Z","assignee":{"firstName":"George","lastName":"35","photoURL":null,"id":"5000000015911"},"id":"5000000083048","isSpam":false,"category":"Demo","activityType":"Events","ticketId":"5000000016294","direction":"inbound","status":"Not Started"},{"ticket":{"ticketNumber":"101","phone":"1 888 900 9646","subject":"Here's your first ticket.","dueDate":"2019-03-29T09:51:26.000Z","teamId":null,"id":"5000000016294","assignee":{"photoURL":null,"firstName":"Steve","lastName":"McKinson","id":"5000000015911"},"isSpam":false,"status":"Open"},"contactId":"5000000016252","subject":"Gadget Replacement","completedTime":"2019-04-17T07:12:09.000Z","departmentId":"5000000012710","dueDate":null,"creatorId":"5000000015911","team":null,"ownerId":"5000000015911","priority":"High","isCommented":true,"webUrl":"https://desk.zoho.com/support/zylker/ShowHomePage.do#Calls/dv/9d4883f2d94d59e4c0ddb2a7dd8a14ee","createdTime":"2019-04-10T10:30:55.000Z","startTime":"2019-04-11T06:30:00.000Z","assignee":{"firstName":"George","lastName":"35","photoURL":null,"id":"5000000015911"},"id":"5000000081089","isSpam":false,"category":"Call","activityType":"Calls","ticketId":"5000000016294","direction":"outbound","status":"Completed"},{"ticket":{"ticketNumber":"101","phone":"1 888 900 9646","subject":"Here's your first ticket.","dueDate":"2019-03-29T09:51:26.000Z","teamId":null,"id":"5000000016294","assignee":{"photoURL":null,"firstName":"Steve","lastName":"McKinson","id":"5000000015911"},"isSpam":false,"status":"Open"},"contactId":"5000000016252","subject":"Rest OS Version","completedTime":null,"departmentId":"5000000012710","dueDate":"2019-04-24T06:30:00.000Z","creatorId":"5000000015911","team":null,"ownerId":"5000000015911","priority":"High","isCommented":false,"webUrl":"https://desk.zoho.com/support/zylker/ShowHomePage.do#Tasks/dv/9d4883f2d94d59e40af0073cf7981c2f","createdTime":"2019-04-10T10:07:26.000Z","startTime":"2019-04-24T06:30:00.000Z","assignee":{"firstName":"Steve","lastName":"McKinson","photoURL":null,"id":"5000000015911"},"id":"5000000081036","isSpam":false,"category":null,"activityType":"Tasks","ticketId":"5000000016294","direction":"inbound","status":"Not Started"}]}