Qodex.ai
Qodex.ai
Introduction
Zoho Desk API
OAuth
Refresh Access TokenRevoke TokenGenerate Grant Token
Organizations
Get accessible organizationsUpdate default organizationGet organizationGet all organizationsUpdate organizationDelete organization faviconUpdate organization faviconGet organization logoGet organization faviconUpdate organization logoDelete organization logo
Agents
Upload my photoGet My PreferencesGet agent photoUpdate agentDelete confirmed agentList agentsGet agentAnonymize deleted agentDeactivate agentReinvite unconfirmed agentsDelete unconfirmed agentsSchedule reassignment for deactivated or deleted agentsGet My InformationDelete My PhotoGet agents countGet agent details by agentIdActivate agentsGet agent by email IDUpdate My PreferencesAdd agent
Profiles
List profilesGet my profile permissionsUpdate profileClone profileGet profile countGet light agent profileGet my profile detailsList agents by profileGet profileDelete profile
Roles
Get role countDelete roleGet roleCreate roleList roles by role IDsUpdate roleList rolesList agents by roleGet personal role
Teams
List associated teams for a roleList details of team membersCreate teamList associable teamsList teams from all associated departmentsList teams in departmentList associated teams of agentDelete teamUpdate teamGet team
Departments
Delete department logoGet department logoDisable departmentAdd departmentGet department countCheck for duplicate departmentsGet department details by department IDsGet departmentList departmentsEnable departmentDissociate agents from departmentList agents in departmentAssociate agents to departmentUpdate departmentUpload department logo
Channels
Get a ChannelGet Channel logoUpdate Channel logoList configured channels
Tickets
List all ticketQueueView countUpdate a ticketCreate a ticketDelete ticket resolutionMerge two ticketsSplit ticketsGet ticket resolutionUpdate ticket resolutionRecalculate SkillsGet ticket historyMove Tickets to trashList all associated ticketsMark as readDelete spam ticketsMark ticket as spamGet a ticketExecute Skill Based AssignmentList all agentsTicketsCountMove ticketClosed many ticketsGet ticket metricsGet Archived Ticket ListSuggest relevant articles for ticketList all ticketsBulk update ticketsMark as unreadGet resolution history
Queue APIs
List tickets by statusList tickets by CRMTypeList tickets by due minutes
Threads
Send Forum ReplyDraft Forum ReplyGet Latest threadGet a threadDelete attachmentGet Original Mail ContentUpdate DraftSend For ReviewList all threadsList conversations
Contacts
Get ContactGet contact statisticsDissociate account from contactInvite contact to help centerGet contact historyList tickets by contactGet status of contact in help centersList contactsList Contacts By IdsCreate ContactDelete contact photoInvite multiple contacts to help centerUpdate a contactMerge ContactsDissociate accounts from contactAssociate products with a contactGet contacts countGet Contact ProfilesUpdate many contactsDelete ContactsAssociate accounts with contactList products by contactMark contact as spamList accounts of contact
Accounts
Update AccountGet AccountList tickets by accountList all accounts countList products by accountDelete AccountsGet account historyAssociate products with an accountList Associated contactsUpdate many accountsAssociate or dissociate SLA from accountList all contracts countList accountsList account SLAsGet contractMerge AccountsCreate AccountGet account statistics
Account Contact Mapping
Update association info
Tasks
Create taskDelete tasksGet taskList tasks by ticketUpdate many tasksDelete spam tasksList tasksList all tasks countUpdate task
Products
Associate accounts with a productList tickets by productsMove Products to trashList accounts associated with productSearch for duplicate recordsUpdate productAssociate contacts with a productList productsCreate productList contacts associated with productGet product
HelpCenter
Update Helpcenter sitemapsList help centersGet details of help center
Users
Remove labels from userGet details of userAdd user to groupsAdd Badges to a userUpdate details of userRemove user from groupsRemove Badges from userList User badgesAnonymize userList labels of userList user groupsAssign labels to userList help center users
Labels
Assign label to usersList labelsDelete label by labelIdsUpdate labelGet details of labelDelete labelRemove users under a labelList users under a labelCreate label
Groups
Delete groupGet details of groupCreate user groupsAdd users to groupUpdate groupRemove users from groupList groupsList users in a group
Articles
Move articles to trashAttach files to translationDownload article translation attachmentValidate permalinkUpload attachmentsUpload and associate attachmentsGet articleMap articles to ticketsGet articles for manual sortingUpdate article positionGet article statisticsGet article countGet permalinks of translationDissociate attachments from translationLike translationUpdate permalink of translationDislike translationList articlesRemove redirection permalink from translationGet article historyCreate an articlePreview articleGet attachmentsUpdate an article
Article Feedback
List feedback comments on article translationGet details of feedback commentConvert feedback comment into ticketDelete feedback commentList feedback comments
KBCategory
Get a sectionUpdate a sectionUpload logo imageRemove review ownerList root categoriesCreate root categoryCreate a sectionAdd a permalink to a root catgeoryRemove a permalink of a root categoryGet a category treeGet root categoryAdd review ownerGet review owners
Contracts
Create a contractDelete contractsUpdate a contractList all contractsGet a contract
Timetracking
List history details of billing TimeTrack SettingsGet TimeTrack SettingsUpdate TimeTrackSettingsCreate TimeTrackSettings
Views
Add Star ViewUpdate Last Accessed ViewStarred Views ReorderRemove Star ViewList Starred ViewsList ViewsGet Last Accessed View
Search
Products Search APISearch ActivitiesSearch across modulesSearch ContactsCall Search APITickets Search APISearch accountsArticle Search APIEvent Search APISearch Tasks
Ticket TimeEntry
Add Ticket Time EntryList Ticket Time EntriesGet Ticket Time Entries by Billing TypeGet summation of Ticket Time EntriesDelete Ticket Time EntryGet Ticket Time EntryUpdate Ticket Time Entry
Ticket Approvals
Update approvalGet approvalCreate approvalList approvals
Task TimeEntry
Add a Task Time EntryUpdate a Task Time EntryGet summation of Task Time EntriesGet a Task Time EntryList Task Time EntriesDelete a Task Time Entry
Agent TimeEntry
List Agent Time EntriesGet summation of Agent Time EntriesGet an Agent Time Entry
Contact TimeEntry
List Contact Time EntriesGet summation of Contact Time Entries
Account TimeEntry
Get summation of Account Time EntriesList Account Time Entries
Ticket Timer
Get Ticket TimerPerforms Ticket Timer actions
Task Timer
Performs Task Timer actionsGet Task Timer
Active Timer
List ticket timersList task timersGet Active Timer for an Agent
Ticket Tags
List recent tagsDissociate TagUpdate recent tagsList tickets by tagSearch tagsAssociate TagList ticket tagsList tags in a ticket
CustomerHappiness
Get customer happiness countList all customerHappiness
Ticket Templates
Create ticket templateUpdate ticket templateList ticket templatesGet ticket templateDelete ticket template
Tickets Comments
Update ticket commentCreate ticket commentGet a ticket comment historyGet ticket commentList all ticket commentsDelete ticket comment
Contacts Comments
List all contact commentsDelete a contact commentCreate a contact commentGet a contact commentUpdate a contact comment
Accounts Comments
Create an account commentList all account commentsGet an account commentUpdate an account commentDelete an account comment
Tasks Comments
List all task commentsGet a task commentCreate a task commentUpdate a task commentDelete a task comment
Articles Comments
List all translation commentsUpdate a translation commentDelete a translation commentCreate a translation commentGet a article translation comment
Contracts Comments
Create a contract commentUpdate a contract commentDelete a contract commentList all contract commentGet a contract comment
Uploads
Upload file
Ticket Attachments
Update Ticket attachmentCreate Ticket attachmentDelete Ticket attachmentList ticket attachments
Contacts Attachments
Create Contact AttachmentList Contact AttachmentsDelete Contact attachment
Accounts Attachments
List Account attachmentsCreate Account attachmentDelete Account attachment
Contact Deduplication
List details of duplicate contactsGet name of default fieldSet default field for contact deduplicationList duplicate contacts
Account Deduplication
List details of duplicate accountsGet Default Field NameSet default field for account deduplicationList duplicate accounts
Account Followers
Remove account followersAdd account followersGet account followers
Contact Followers
Get contact followersRemove contact followersAdd contact followers
Ticket Followers
Add ticket followersRemove ticket followersGet ticket followers
Tasks Attachments
Delete Task attachmentCreate Task attachmentList Task attachments
Product Attachments
Create an attachmentDelete an attachmentList all attachments
Activities
List ticket activitiesDelete spam activities
Calls
Delete spam callsList callsUpdate many callsGet callDelete callsUpdate callClear live call mapping from an activityList calls by ticketCreate call
Calls Comments
Update a call commentList all call commentsDelete a call commentCreate a call commentGet a call comment
Events
Delete eventsGet eventCreate eventUpdate eventUpdate many eventsList events by ticketList eventsDelete spam events
Events Comments
Create a event commentUpdate a event commentGet a event commentDelete a event commentList all event comments
Modules
List All ModulesList Modules accessible to me
OrganizationFields
Create FieldDelete FieldGet organization custom fields count in a moduleGet Field PermissionsGet FieldGet organization custom fields criteria referencesEdit FieldGet organization fields in a moduleUpdate Field Permissions
Layouts
Replace value in PickList fieldDeActivate LayoutGet Layout ProfilesActivate LayoutGet LayoutList LayoutsUpdate Layout FieldGet MyFormClone LayoutCreate LayoutUpdate LayoutRemove Field in LayoutClone Fields to other LayoutAssociate Layout profilesStandard Layout FormatDelete Layout
LayoutRules
List Criteria Fields For Layout RulesGet Layout Rules for department or layoutDelete Layout RuleUpdate Layout RuleCreate Layout RuleGet Layout Rule
ValidationRules
Update Layout Validation RuleCreate Layout Validation RuleList Criteria Fields For Layout Validation RulesGet Layout Validation Rules for department or layoutDelete Validation RuleGet Layout Validation Rule
DependencyMappings
List dependency mappings in a layoutGet possible dependency mappings in a layoutDelete dependency mappingCreate dependency mappingUpdate dependency mapping
MailReplyAddress
Get details of a MailReplyAddressDelete MailReplyAddressVerify MailReplyAddressUpdate MailReplyAddressAdd MailReplyAddressList MailReplyAddresses
SupportEmailAddress
Delete SupportEmailAddressGet details of a SupportEmailAddressList SupportEmailAddressesUpdate SupportEmailAddressAdd SupportEmailAddress
MailConfigurations
List department-level MailConfigurationsUpdate organization-level MailConfigurationsList organization-level MailConfigurationsUpdate department-levelĀ MailConfigurations
SupportEmailDomain
Update SupportEmailAddress SubDomainGet SupportEmailAddress SubDomain
Locales
List all time zonesList all languagesList all countries
Agent Signatures
Update customized signatures of agentGet signatures of agentUpdate signatures of agent
Businesshours
Update business hours setGet business hours setList business hour setsCreate business hours setDelete business hours setList associated automation rules
Blueprints
Reorder blueprintsUpdate a blueprintList all blueprints in a departmentSave the during actions transition draftCreate BlueprintDelete BlueprintGet Applied Blueprint details of ticket for an userGet Blueprint DetailsPerform transitionValidate transition field updatesRevoke Blueprint at Entity LevelRevoke Blueprint from Blueprint LevelDelete the during actions transition draftGet During transition form
Dashboards
List resolution timesList response timesGet closed tickets countGet total response countGet reopened tickets countGet on hold tickets countGet created tickets countGet unresolved tickets count
Domain Mapping
Add domainList domainsVerify domainApply domainReset current domain
Community
Moderate topicMove topicGet category logoUnfollow a category or forumDisable category or forumGet moderation statsAdd attachmentUpdate commentTrash topicTrash commentGet topicDelete forumGet topic typesList moderated topicsTrash unmoderated topicsReport multiple comments as spamUpdate replyFollow userGet comment attachmentRestore trashed commentsSet community preferencesGet community preferencesList topics pending moderationList comments by userLike topicDelete topic draftSort categoriesDissociate tags from topicList topics by userUpdate category or forumUpdate topic type preferencesList forum topicsAssociate tags to topicList topic participantsGet Topic PermalinksTrash unmoderated commentsAdd replyUnmoderate usersList moderated usersList comments pending moderationReport multiple topics as spamList followers of userSort forumsList topic commentsApprove topicsList followers of category or forumUpdate Topic PermalinksList topic votersUpdate Drafted TopicLock topicAdd commentUnfollow userList topic followersDraft topicEnable category or forumReport topic as spamAdd forumGet category or forum by permalinkFollow a category or forumUpdate topicPermanently delete topicsTrash replyGet topic commentAdd topicGet reply attachmentUnfollow topicUnmoderate topicUpdate user status in communityCheck Permalink AvailabilityReport topic comment as spamGet category or forumGet topic attachmentList categoriesUnlock topicRestore trashed topicsLock category or forumDisable topic typePermanently delete commentsFollow topicApprove commentsGet user detailsUnlike topicPublish topic draftGet topic by permalink
BugTracker
Get Linked Tickets by Bug Id
Ticket Count
Get ticket countGet ticket count by field
Jira
Get Linked Tickets by Jira Issue Id
Badgification
List available iconsDelete badgeList levelsRemove badge holdersList badge holdersAdd levelList badgesList creditworthy activitiesList credit holdersUpdate badgeDelete creditworthy activityAdd creditworthy activityRemove credit holdersAdd badge holdersUpdate levelDelete levelUpdate creditworthy activityAdd badgeAdd credit holders
HolidayList
Delete holiday listCreate holiday listList holiday listsUpdate holiday listGet holiday list
Notification
Clear email delivery failure alertsGet my pending approvalsList email delivery failure alerts
Data Sharing Rules
Get data sharing rulesUpdate data sharing rules
Finance
List estimatesList invoicesGet tickets for invoicesUpdate estimate statusMarkAllInvoicesSentUpdate invoice status
agentAvailability
Get Agent Availability ConfigurationGet Online AgentsGet Current AvailabilityUpdate Agent Availability ConfigurationGet Offline Agents
AutomationFeatureCount
Get Automation Feature Count
Skills
Reorder Skills in a DepartmentGet Skills of an AgentDelete skillList all skillsCreate skillGet Criteria Fields for Skill in a DepartmentList associated automation rulesUpdate skillView skillMap Skills in a Department with an Agent
SkillTypes
Delete a Skill TypeCreate Skill TypeList all Skill TypesView Skill TypeUpdate a Skill Type
SkillConfiguration
Update Skill ConfigurationGet Skill Configuration
RoutingPreference
Get Routing PreferencesUpdate Routing Preferences
Recycle Bin
Delete all resources from Recycle BinList deleted resourcesRestore deleted resourcesRestore all resources from Recycle BinDelete resources from Recycle Bin
Subject Access Requests
Erase specific resourcesExport specific resourcesGet count of resources related to requestErase all subject data from Zoho DeskGet subject access requestList subject access requestsGet fields and conditionsList resources related to subjectExport all subject data from Zoho Desk
Introduction
Zoho Desk API
OAuth
Refresh Access TokenRevoke TokenGenerate Grant Token
Organizations
Get accessible organizationsUpdate default organizationGet organizationGet all organizationsUpdate organizationDelete organization faviconUpdate organization faviconGet organization logoGet organization faviconUpdate organization logoDelete organization logo
Agents
Upload my photoGet My PreferencesGet agent photoUpdate agentDelete confirmed agentList agentsGet agentAnonymize deleted agentDeactivate agentReinvite unconfirmed agentsDelete unconfirmed agentsSchedule reassignment for deactivated or deleted agentsGet My InformationDelete My PhotoGet agents countGet agent details by agentIdActivate agentsGet agent by email IDUpdate My PreferencesAdd agent
Profiles
List profilesGet my profile permissionsUpdate profileClone profileGet profile countGet light agent profileGet my profile detailsList agents by profileGet profileDelete profile
Roles
Get role countDelete roleGet roleCreate roleList roles by role IDsUpdate roleList rolesList agents by roleGet personal role
Teams
List associated teams for a roleList details of team membersCreate teamList associable teamsList teams from all associated departmentsList teams in departmentList associated teams of agentDelete teamUpdate teamGet team
Departments
Delete department logoGet department logoDisable departmentAdd departmentGet department countCheck for duplicate departmentsGet department details by department IDsGet departmentList departmentsEnable departmentDissociate agents from departmentList agents in departmentAssociate agents to departmentUpdate departmentUpload department logo
Channels
Get a ChannelGet Channel logoUpdate Channel logoList configured channels
Tickets
List all ticketQueueView countUpdate a ticketCreate a ticketDelete ticket resolutionMerge two ticketsSplit ticketsGet ticket resolutionUpdate ticket resolutionRecalculate SkillsGet ticket historyMove Tickets to trashList all associated ticketsMark as readDelete spam ticketsMark ticket as spamGet a ticketExecute Skill Based AssignmentList all agentsTicketsCountMove ticketClosed many ticketsGet ticket metricsGet Archived Ticket ListSuggest relevant articles for ticketList all ticketsBulk update ticketsMark as unreadGet resolution history
Queue APIs
List tickets by statusList tickets by CRMTypeList tickets by due minutes
Threads
Send Forum ReplyDraft Forum ReplyGet Latest threadGet a threadDelete attachmentGet Original Mail ContentUpdate DraftSend For ReviewList all threadsList conversations
Contacts
Get ContactGet contact statisticsDissociate account from contactInvite contact to help centerGet contact historyList tickets by contactGet status of contact in help centersList contactsList Contacts By IdsCreate ContactDelete contact photoInvite multiple contacts to help centerUpdate a contactMerge ContactsDissociate accounts from contactAssociate products with a contactGet contacts countGet Contact ProfilesUpdate many contactsDelete ContactsAssociate accounts with contactList products by contactMark contact as spamList accounts of contact
Accounts
Update AccountGet AccountList tickets by accountList all accounts countList products by accountDelete AccountsGet account historyAssociate products with an accountList Associated contactsUpdate many accountsAssociate or dissociate SLA from accountList all contracts countList accountsList account SLAsGet contractMerge AccountsCreate AccountGet account statistics
Account Contact Mapping
Update association info
Tasks
Create taskDelete tasksGet taskList tasks by ticketUpdate many tasksDelete spam tasksList tasksList all tasks countUpdate task
Products
Associate accounts with a productList tickets by productsMove Products to trashList accounts associated with productSearch for duplicate recordsUpdate productAssociate contacts with a productList productsCreate productList contacts associated with productGet product
HelpCenter
Update Helpcenter sitemapsList help centersGet details of help center
Users
Remove labels from userGet details of userAdd user to groupsAdd Badges to a userUpdate details of userRemove user from groupsRemove Badges from userList User badgesAnonymize userList labels of userList user groupsAssign labels to userList help center users
Labels
Assign label to usersList labelsDelete label by labelIdsUpdate labelGet details of labelDelete labelRemove users under a labelList users under a labelCreate label
Groups
Delete groupGet details of groupCreate user groupsAdd users to groupUpdate groupRemove users from groupList groupsList users in a group
Articles
Move articles to trashAttach files to translationDownload article translation attachmentValidate permalinkUpload attachmentsUpload and associate attachmentsGet articleMap articles to ticketsGet articles for manual sortingUpdate article positionGet article statisticsGet article countGet permalinks of translationDissociate attachments from translationLike translationUpdate permalink of translationDislike translationList articlesRemove redirection permalink from translationGet article historyCreate an articlePreview articleGet attachmentsUpdate an article
Article Feedback
List feedback comments on article translationGet details of feedback commentConvert feedback comment into ticketDelete feedback commentList feedback comments
KBCategory
Get a sectionUpdate a sectionUpload logo imageRemove review ownerList root categoriesCreate root categoryCreate a sectionAdd a permalink to a root catgeoryRemove a permalink of a root categoryGet a category treeGet root categoryAdd review ownerGet review owners
Contracts
Create a contractDelete contractsUpdate a contractList all contractsGet a contract
Timetracking
List history details of billing TimeTrack SettingsGet TimeTrack SettingsUpdate TimeTrackSettingsCreate TimeTrackSettings
Views
Add Star ViewUpdate Last Accessed ViewStarred Views ReorderRemove Star ViewList Starred ViewsList ViewsGet Last Accessed View
Search
Products Search APISearch ActivitiesSearch across modulesSearch ContactsCall Search APITickets Search APISearch accountsArticle Search APIEvent Search APISearch Tasks
Ticket TimeEntry
Add Ticket Time EntryList Ticket Time EntriesGet Ticket Time Entries by Billing TypeGet summation of Ticket Time EntriesDelete Ticket Time EntryGet Ticket Time EntryUpdate Ticket Time Entry
Ticket Approvals
Update approvalGet approvalCreate approvalList approvals
Task TimeEntry
Add a Task Time EntryUpdate a Task Time EntryGet summation of Task Time EntriesGet a Task Time EntryList Task Time EntriesDelete a Task Time Entry
Agent TimeEntry
List Agent Time EntriesGet summation of Agent Time EntriesGet an Agent Time Entry
Contact TimeEntry
List Contact Time EntriesGet summation of Contact Time Entries
Account TimeEntry
Get summation of Account Time EntriesList Account Time Entries
Ticket Timer
Get Ticket TimerPerforms Ticket Timer actions
Task Timer
Performs Task Timer actionsGet Task Timer
Active Timer
List ticket timersList task timersGet Active Timer for an Agent
Ticket Tags
List recent tagsDissociate TagUpdate recent tagsList tickets by tagSearch tagsAssociate TagList ticket tagsList tags in a ticket
CustomerHappiness
Get customer happiness countList all customerHappiness
Ticket Templates
Create ticket templateUpdate ticket templateList ticket templatesGet ticket templateDelete ticket template
Tickets Comments
Update ticket commentCreate ticket commentGet a ticket comment historyGet ticket commentList all ticket commentsDelete ticket comment
Contacts Comments
List all contact commentsDelete a contact commentCreate a contact commentGet a contact commentUpdate a contact comment
Accounts Comments
Create an account commentList all account commentsGet an account commentUpdate an account commentDelete an account comment
Tasks Comments
List all task commentsGet a task commentCreate a task commentUpdate a task commentDelete a task comment
Articles Comments
List all translation commentsUpdate a translation commentDelete a translation commentCreate a translation commentGet a article translation comment
Contracts Comments
Create a contract commentUpdate a contract commentDelete a contract commentList all contract commentGet a contract comment
Uploads
Upload file
Ticket Attachments
Update Ticket attachmentCreate Ticket attachmentDelete Ticket attachmentList ticket attachments
Contacts Attachments
Create Contact AttachmentList Contact AttachmentsDelete Contact attachment
Accounts Attachments
List Account attachmentsCreate Account attachmentDelete Account attachment
Contact Deduplication
List details of duplicate contactsGet name of default fieldSet default field for contact deduplicationList duplicate contacts
Account Deduplication
List details of duplicate accountsGet Default Field NameSet default field for account deduplicationList duplicate accounts
Account Followers
Remove account followersAdd account followersGet account followers
Contact Followers
Get contact followersRemove contact followersAdd contact followers
Ticket Followers
Add ticket followersRemove ticket followersGet ticket followers
Tasks Attachments
Delete Task attachmentCreate Task attachmentList Task attachments
Product Attachments
Create an attachmentDelete an attachmentList all attachments
Activities
List ticket activitiesDelete spam activities
Calls
Delete spam callsList callsUpdate many callsGet callDelete callsUpdate callClear live call mapping from an activityList calls by ticketCreate call
Calls Comments
Update a call commentList all call commentsDelete a call commentCreate a call commentGet a call comment
Events
Delete eventsGet eventCreate eventUpdate eventUpdate many eventsList events by ticketList eventsDelete spam events
Events Comments
Create a event commentUpdate a event commentGet a event commentDelete a event commentList all event comments
Modules
List All ModulesList Modules accessible to me
OrganizationFields
Create FieldDelete FieldGet organization custom fields count in a moduleGet Field PermissionsGet FieldGet organization custom fields criteria referencesEdit FieldGet organization fields in a moduleUpdate Field Permissions
Layouts
Replace value in PickList fieldDeActivate LayoutGet Layout ProfilesActivate LayoutGet LayoutList LayoutsUpdate Layout FieldGet MyFormClone LayoutCreate LayoutUpdate LayoutRemove Field in LayoutClone Fields to other LayoutAssociate Layout profilesStandard Layout FormatDelete Layout
LayoutRules
List Criteria Fields For Layout RulesGet Layout Rules for department or layoutDelete Layout RuleUpdate Layout RuleCreate Layout RuleGet Layout Rule
ValidationRules
Update Layout Validation RuleCreate Layout Validation RuleList Criteria Fields For Layout Validation RulesGet Layout Validation Rules for department or layoutDelete Validation RuleGet Layout Validation Rule
DependencyMappings
List dependency mappings in a layoutGet possible dependency mappings in a layoutDelete dependency mappingCreate dependency mappingUpdate dependency mapping
MailReplyAddress
Get details of a MailReplyAddressDelete MailReplyAddressVerify MailReplyAddressUpdate MailReplyAddressAdd MailReplyAddressList MailReplyAddresses
SupportEmailAddress
Delete SupportEmailAddressGet details of a SupportEmailAddressList SupportEmailAddressesUpdate SupportEmailAddressAdd SupportEmailAddress
MailConfigurations
List department-level MailConfigurationsUpdate organization-level MailConfigurationsList organization-level MailConfigurationsUpdate department-levelĀ MailConfigurations
SupportEmailDomain
Update SupportEmailAddress SubDomainGet SupportEmailAddress SubDomain
Locales
List all time zonesList all languagesList all countries
Agent Signatures
Update customized signatures of agentGet signatures of agentUpdate signatures of agent
Businesshours
Update business hours setGet business hours setList business hour setsCreate business hours setDelete business hours setList associated automation rules
Blueprints
Reorder blueprintsUpdate a blueprintList all blueprints in a departmentSave the during actions transition draftCreate BlueprintDelete BlueprintGet Applied Blueprint details of ticket for an userGet Blueprint DetailsPerform transitionValidate transition field updatesRevoke Blueprint at Entity LevelRevoke Blueprint from Blueprint LevelDelete the during actions transition draftGet During transition form
Dashboards
List resolution timesList response timesGet closed tickets countGet total response countGet reopened tickets countGet on hold tickets countGet created tickets countGet unresolved tickets count
Domain Mapping
Add domainList domainsVerify domainApply domainReset current domain
Community
Moderate topicMove topicGet category logoUnfollow a category or forumDisable category or forumGet moderation statsAdd attachmentUpdate commentTrash topicTrash commentGet topicDelete forumGet topic typesList moderated topicsTrash unmoderated topicsReport multiple comments as spamUpdate replyFollow userGet comment attachmentRestore trashed commentsSet community preferencesGet community preferencesList topics pending moderationList comments by userLike topicDelete topic draftSort categoriesDissociate tags from topicList topics by userUpdate category or forumUpdate topic type preferencesList forum topicsAssociate tags to topicList topic participantsGet Topic PermalinksTrash unmoderated commentsAdd replyUnmoderate usersList moderated usersList comments pending moderationReport multiple topics as spamList followers of userSort forumsList topic commentsApprove topicsList followers of category or forumUpdate Topic PermalinksList topic votersUpdate Drafted TopicLock topicAdd commentUnfollow userList topic followersDraft topicEnable category or forumReport topic as spamAdd forumGet category or forum by permalinkFollow a category or forumUpdate topicPermanently delete topicsTrash replyGet topic commentAdd topicGet reply attachmentUnfollow topicUnmoderate topicUpdate user status in communityCheck Permalink AvailabilityReport topic comment as spamGet category or forumGet topic attachmentList categoriesUnlock topicRestore trashed topicsLock category or forumDisable topic typePermanently delete commentsFollow topicApprove commentsGet user detailsUnlike topicPublish topic draftGet topic by permalink
BugTracker
Get Linked Tickets by Bug Id
Ticket Count
Get ticket countGet ticket count by field
Jira
Get Linked Tickets by Jira Issue Id
Badgification
List available iconsDelete badgeList levelsRemove badge holdersList badge holdersAdd levelList badgesList creditworthy activitiesList credit holdersUpdate badgeDelete creditworthy activityAdd creditworthy activityRemove credit holdersAdd badge holdersUpdate levelDelete levelUpdate creditworthy activityAdd badgeAdd credit holders
HolidayList
Delete holiday listCreate holiday listList holiday listsUpdate holiday listGet holiday list
Notification
Clear email delivery failure alertsGet my pending approvalsList email delivery failure alerts
Data Sharing Rules
Get data sharing rulesUpdate data sharing rules
Finance
List estimatesList invoicesGet tickets for invoicesUpdate estimate statusMarkAllInvoicesSentUpdate invoice status
agentAvailability
Get Agent Availability ConfigurationGet Online AgentsGet Current AvailabilityUpdate Agent Availability ConfigurationGet Offline Agents
AutomationFeatureCount
Get Automation Feature Count
Skills
Reorder Skills in a DepartmentGet Skills of an AgentDelete skillList all skillsCreate skillGet Criteria Fields for Skill in a DepartmentList associated automation rulesUpdate skillView skillMap Skills in a Department with an Agent
SkillTypes
Delete a Skill TypeCreate Skill TypeList all Skill TypesView Skill TypeUpdate a Skill Type
SkillConfiguration
Update Skill ConfigurationGet Skill Configuration
RoutingPreference
Get Routing PreferencesUpdate Routing Preferences
Recycle Bin
Delete all resources from Recycle BinList deleted resourcesRestore deleted resourcesRestore all resources from Recycle BinDelete resources from Recycle Bin
Subject Access Requests
Erase specific resourcesExport specific resourcesGet count of resources related to requestErase all subject data from Zoho DeskGet subject access requestList subject access requestsGet fields and conditionsList resources related to subjectExport all subject data from Zoho Desk
HomeZoho Desk APITimetracking

Timetracking

Number of APIs: 4

  1. Create TimeTrackSettings POST {{baseUrl}}/api/v1/timeTrackSettings

  2. Update TimeTrackSettings PUT {{baseUrl}}/api/v1/timeTrackSettings

  3. Get TimeTrack Settings GET {{baseUrl}}/api/v1/timeTrackSettings?depId=<long>

  4. List history details of billing TimeTrack Settings GET {{baseUrl}}/api/v1/timeTrackHistory?depId=<long>

Previous
Get a contract
Next
List history details of billing TimeTrack Settings