Get Routing Preferences
GET {{baseUrl}}/api/v1/routingPreferences?departmentId=<long>
This API is used to Get the Routing Preferences for a Department
OAuth Scope
Desk.settings.READ
Request Params
| Key | Datatype | Required | Description |
|---|---|---|---|
departmentId | string | Department Id |
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |
RESPONSES
status: OK
{"assignBacklog":true,"assignToOfflineAgents":true,"thresholdLimit":"40","backLogLimit":"5","isThresholdEnabled":true,"departmentId":"1000000013248","assignBacklogsBy":"DUEDATE","freshTicketAssignMode":"IMMEDIATE"}