Recalculate Skills
POST {{baseUrl}}/api/v1/tickets/:ticket_id/recalculateSkills
This API removes existing skills and reapplies the required ones based on the ticket's current circumstances.
OAuth Scope
Desk.tickets.UPDATE
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |
RESPONSES
status: OK
{"modifiedTime":"2020-07-24T07:36:33.000Z","skillsInfo":[{"weightage":"10","skillName":"Middle East","skillId":"1000000174138","skillTypeId":"1000000173007","mappingType":"SYSTEM","skillTypeName":"Region"},{"weightage":"9","skillName":"Asia","skillId":"1000000174140","skillTypeId":"1000000173007","mappingType":"SYSTEM","skillTypeName":"Region"}],"modifiedBy":"1000000032001","id":"1000000170017"}