Qodex.ai

Update approval

PATCH {{baseUrl}}/api/v1/tickets/:ticket_id/approvals/{approval_id}

This API updates the details of an existing ticket approval.

OAuth Scope

  • Desk.tickets.UPDATE

Attributes

Attribute NameData TypeDescription
approverIds<list>
IDs of users to whom the approval must be submitted
subject<string>
max chars : 1000		Subject of the approval
status<string>
max chars : 100		Status of the approval
description<String>
Description of the approval

HEADERS

KeyDatatypeRequiredDescription
Authorizationstring

RESPONSES

status: OK

{&quot;approver&quot;:{&quot;firstName&quot;:&quot;saran&quot;,&quot;lastName&quot;:&quot;raj&quot;,&quot;photoUrl&quot;:&quot;https://desk.zoho.com/api/v1/agent/4000000015001/photo&quot;,&quot;id&quot;:&quot;4000000015001&quot;,&quot;email&quot;:null},&quot;requester&quot;:{&quot;firstName&quot;:&quot;aravind&quot;,&quot;lastName&quot;:&quot;a&quot;,&quot;photoUrl&quot;:&quot;https://desk.zoho.com/api/v1/agent/4000000012629/photo&quot;,&quot;id&quot;:&quot;4000000012629&quot;,&quot;email&quot;:null},&quot;requesterId&quot;:&quot;1892000000042001&quot;,&quot;requestedTime&quot;:&quot;2016-06-21T13:16:14.000Z&quot;,&quot;approverId&quot;:&quot;1892000000042001&quot;,&quot;subject&quot;:&quot;Testing&quot;,&quot;description&quot;:&quot;testing&quot;,&quot;id&quot;:&quot;1892000001054081&quot;,&quot;status&quot;:&quot;Approved&quot;,&quot;processedTime&quot;:&quot;2018-02-07T10:12:35.000Z&quot;}