Bulk update tickets
POST {{baseUrl}}/api/v1/tickets/updateMany
This API updates multiple tickets at once.
OAuth Scope
Desk.tickets.UPDATE
Attributes
| Attribute Name | Data Type | Description |
|---|---|---|
| ids (required) | <list> | Array containing the IDs of the entities to update. The maximum number of IDs allowed is 50. |
| fieldName (required) | <string> max chars : 320 | Name of the field to update |
| fieldValue | <string> max chars : 320 | Value in the field |
| isCustomField | <boolean> | Key that denotes if the field is a user-defined field or not |
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |
RESPONSES
status: OK
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