Update ticket template
PATCH {{baseUrl}}/v1/ticketTemplates/:ticketTemplates_id
This API helps update the details of a particular ticket template.
OAuth Scope
Desk.settings.UPDATE
Attributes
| Attribute Name | Data Type | Description |
|---|---|---|
| ticketTemplateName | <string> max chars : 200 | Name of the ticket template |
| showInCustomerPortal | <boolean> | Key that specifies if the template must be displayed in the help center or not |
| ticketTemplateValues | <list> | Values to auto-populate in the different fields in the template |
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |
RESPONSES
status: OK
{"showInCustomerPortal":true,"ticketTemplateName":"temptest","id":"4000000020001","layoutId":"4000000020012","ticketTemplateValues":{"subCategory":null,"cf":{"cf_severity_percentage":"0.0"},"productId":"4000000009012","contactId":null,"subject":"UrgentProblem","departmentId":"4000000007073","dueDate":null,"channel":null,"description":null,"secondaryContacts":["4000000009076","4000000009062"],"priority":null,"classification":null,"assigneeId":null,"accountId":null,"phone":"9876545645","category":null,"email":"jacks@zylker.com","status":null}}