Refresh Access Token Revoke Token Generate Grant Token

Get accessible organizations Update default organization Get organization Get all organizations Update organization Delete organization favicon Update organization favicon Get organization logo Get organization favicon Update organization logo Delete organization logo

Upload my photo Get My Preferences Get agent photo Update agent Delete confirmed agent List agents Get agent Anonymize deleted agent Deactivate agent Reinvite unconfirmed agents Delete unconfirmed agents Schedule reassignment for deactivated or deleted agents Get My Information Delete My Photo Get agents count Get agent details by agentId Activate agents Get agent by email ID Update My Preferences Add agent

List profiles Get my profile permissions Update profile Clone profile Get profile count Get light agent profile Get my profile details List agents by profile Get profile Delete profile

Get role count Delete role Get role Create role List roles by role IDs Update role List roles List agents by role Get personal role

List associated teams for a role List details of team members Create team List associable teams List teams from all associated departments List teams in department List associated teams of agent Delete team Update team Get team

Delete department logo Get department logo Disable department Add department Get department count Check for duplicate departments Get department details by department IDs Get department List departments Enable department Dissociate agents from department List agents in department Associate agents to department Update department Upload department logo

Get a Channel Get Channel logo Update Channel logo List configured channels

List all ticketQueueView count Update a ticket Create a ticket Delete ticket resolution Merge two tickets Split tickets Get ticket resolution Update ticket resolution Recalculate Skills Get ticket history Move Tickets to trash List all associated tickets Mark as read Delete spam tickets Mark ticket as spam Get a ticket Execute Skill Based Assignment List all agentsTicketsCount Move ticket Closed many tickets Get ticket metrics Get Archived Ticket List Suggest relevant articles for ticket List all tickets Bulk update tickets Mark as unread Get resolution history

List tickets by status List tickets by CRMType List tickets by due minutes

Send Forum Reply Draft Forum Reply Get Latest thread Get a thread Delete attachment Get Original Mail Content Update Draft Send For Review List all threads List conversations

Get Contact Get contact statistics Dissociate account from contact Invite contact to help center Get contact history List tickets by contact Get status of contact in help centers List contacts List Contacts By Ids Create Contact Delete contact photo Invite multiple contacts to help center Update a contact Merge Contacts Dissociate accounts from contact Associate products with a contact Get contacts count Get Contact Profiles Update many contacts Delete Contacts Associate accounts with contact List products by contact Mark contact as spam List accounts of contact

Update Account Get Account List tickets by account List all accounts count List products by account Delete Accounts Get account history Associate products with an account List Associated contacts Update many accounts Associate or dissociate SLA from account List all contracts count List accounts List account SLAs Get contract Merge Accounts Create Account Get account statistics

Account Contact Mapping

Update association info

Create task Delete tasks Get task List tasks by ticket Update many tasks Delete spam tasks List tasks List all tasks count Update task

Associate accounts with a product List tickets by products Move Products to trash List accounts associated with product Search for duplicate records Update product Associate contacts with a product List products Create product List contacts associated with product Get product

Update Helpcenter sitemaps List help centers Get details of help center

Remove labels from user Get details of user Add user to groups Add Badges to a user Update details of user Remove user from groups Remove Badges from user List User badges Anonymize user List labels of user List user groups Assign labels to user List help center users

Assign label to users List labels Delete label by labelIds Update label Get details of label Delete label Remove users under a label List users under a label Create label

Delete group Get details of group Create user groups Add users to group Update group Remove users from group List groups List users in a group

Move articles to trash Attach files to translation Download article translation attachment Validate permalink Upload attachments Upload and associate attachments Get article Map articles to tickets Get articles for manual sorting Update article position Get article statistics Get article count Get permalinks of translation Dissociate attachments from translation Like translation Update permalink of translation Dislike translation List articles Remove redirection permalink from translation Get article history Create an article Preview article Get attachments Update an article

Article Feedback

List feedback comments on article translation Get details of feedback comment Convert feedback comment into ticket Delete feedback comment List feedback comments

Get a section Update a section Upload logo image Remove review owner List root categories Create root category Create a section Add a permalink to a root catgeory Remove a permalink of a root category Get a category tree Get root category Add review owner Get review owners

Create a contract Delete contracts Update a contract List all contracts Get a contract

List history details of billing TimeTrack Settings Get TimeTrack Settings Update TimeTrackSettings Create TimeTrackSettings

Add Star View Update Last Accessed View Starred Views Reorder Remove Star View List Starred Views List Views Get Last Accessed View

Products Search API Search Activities Search across modules Search Contacts Call Search API Tickets Search API Search accounts Article Search API Event Search API Search Tasks

Ticket TimeEntry

Add Ticket Time Entry List Ticket Time Entries Get Ticket Time Entries by Billing Type Get summation of Ticket Time Entries Delete Ticket Time Entry Get Ticket Time Entry Update Ticket Time Entry

Ticket Approvals

Update approval Get approval Create approval List approvals

Add a Task Time Entry Update a Task Time Entry Get summation of Task Time Entries Get a Task Time Entry List Task Time Entries Delete a Task Time Entry

Agent TimeEntry

List Agent Time Entries Get summation of Agent Time Entries Get an Agent Time Entry

Contact TimeEntry

List Contact Time Entries Get summation of Contact Time Entries

Account TimeEntry

Get summation of Account Time Entries List Account Time Entries

Get Ticket Timer Performs Ticket Timer actions

Performs Task Timer actions Get Task Timer

List ticket timers List task timers Get Active Timer for an Agent

List recent tags Dissociate Tag Update recent tags List tickets by tag Search tags Associate Tag List ticket tags List tags in a ticket

CustomerHappiness

Get customer happiness count List all customerHappiness

Ticket Templates

Create ticket template Update ticket template List ticket templates Get ticket template Delete ticket template

Tickets Comments

Update ticket comment Create ticket comment Get a ticket comment history Get ticket comment List all ticket comments Delete ticket comment

Contacts Comments

List all contact comments Delete a contact comment Create a contact comment Get a contact comment Update a contact comment

Accounts Comments

Create an account comment List all account comments Get an account comment Update an account comment Delete an account comment

List all task comments Get a task comment Create a task comment Update a task comment Delete a task comment

Articles Comments

List all translation comments Update a translation comment Delete a translation comment Create a translation comment Get a article translation comment

Contracts Comments

Create a contract comment Update a contract comment Delete a contract comment List all contract comment Get a contract comment

Ticket Attachments

Update Ticket attachment Create Ticket attachment Delete Ticket attachment List ticket attachments

Contacts Attachments

Create Contact Attachment List Contact Attachments Delete Contact attachment

Accounts Attachments

List Account attachments Create Account attachment Delete Account attachment

Contact Deduplication

List details of duplicate contacts Get name of default field Set default field for contact deduplication List duplicate contacts

Account Deduplication

List details of duplicate accounts Get Default Field Name Set default field for account deduplication List duplicate accounts

Account Followers

Remove account followers Add account followers Get account followers

Contact Followers

Get contact followers Remove contact followers Add contact followers

Ticket Followers

Add ticket followers Remove ticket followers Get ticket followers

Tasks Attachments

Delete Task attachment Create Task attachment List Task attachments

Product Attachments

Create an attachment Delete an attachment List all attachments

List ticket activities Delete spam activities

Delete spam calls List calls Update many calls Get call Delete calls Update call Clear live call mapping from an activity List calls by ticket Create call

Update a call comment List all call comments Delete a call comment Create a call comment Get a call comment

Delete events Get event Create event Update event Update many events List events by ticket List events Delete spam events

Events Comments

Create a event comment Update a event comment Get a event comment Delete a event comment List all event comments

List All Modules List Modules accessible to me

OrganizationFields

Create Field Delete Field Get organization custom fields count in a module Get Field Permissions Get Field Get organization custom fields criteria references Edit Field Get organization fields in a module Update Field Permissions

Replace value in PickList field DeActivate Layout Get Layout Profiles Activate Layout Get Layout List Layouts Update Layout Field Get MyForm Clone Layout Create Layout Update Layout Remove Field in Layout Clone Fields to other Layout Associate Layout profiles Standard Layout Format Delete Layout

List Criteria Fields For Layout Rules Get Layout Rules for department or layout Delete Layout Rule Update Layout Rule Create Layout Rule Get Layout Rule

ValidationRules

Update Layout Validation Rule Create Layout Validation Rule List Criteria Fields For Layout Validation Rules Get Layout Validation Rules for department or layout Delete Validation Rule Get Layout Validation Rule

DependencyMappings

List dependency mappings in a layout Get possible dependency mappings in a layout Delete dependency mapping Create dependency mapping Update dependency mapping

MailReplyAddress

Get details of a MailReplyAddress Delete MailReplyAddress Verify MailReplyAddress Update MailReplyAddress Add MailReplyAddress List MailReplyAddresses

SupportEmailAddress

Delete SupportEmailAddress Get details of a SupportEmailAddress List SupportEmailAddresses Update SupportEmailAddress Add SupportEmailAddress

MailConfigurations

List department-level MailConfigurations Update organization-level MailConfigurations List organization-level MailConfigurations Update department-level MailConfigurations

SupportEmailDomain

Update SupportEmailAddress SubDomain Get SupportEmailAddress SubDomain

List all time zones List all languages List all countries

Agent Signatures

Update customized signatures of agent Get signatures of agent Update signatures of agent

Update business hours set Get business hours set List business hour sets Create business hours set Delete business hours set List associated automation rules

Reorder blueprints Update a blueprint List all blueprints in a department Save the during actions transition draft Create Blueprint Delete Blueprint Get Applied Blueprint details of ticket for an user Get Blueprint Details Perform transition Validate transition field updates Revoke Blueprint at Entity Level Revoke Blueprint from Blueprint Level Delete the during actions transition draft Get During transition form

List resolution times List response times Get closed tickets count Get total response count Get reopened tickets count Get on hold tickets count Get created tickets count Get unresolved tickets count

Add domain List domains Verify domain Apply domain Reset current domain

Moderate topic Move topic Get category logo Unfollow a category or forum Disable category or forum Get moderation stats Add attachment Update comment Trash topic Trash comment Get topic Delete forum Get topic types List moderated topics Trash unmoderated topics Report multiple comments as spam Update reply Follow user Get comment attachment Restore trashed comments Set community preferences Get community preferences List topics pending moderation List comments by user Like topic Delete topic draft Sort categories Dissociate tags from topic List topics by user Update category or forum Update topic type preferences List forum topics Associate tags to topic List topic participants Get Topic Permalinks Trash unmoderated comments Add reply Unmoderate users List moderated users List comments pending moderation Report multiple topics as spam List followers of user Sort forums List topic comments Approve topics List followers of category or forum Update Topic Permalinks List topic voters Update Drafted Topic Lock topic Add comment Unfollow user List topic followers Draft topic Enable category or forum Report topic as spam Add forum Get category or forum by permalink Follow a category or forum Update topic Permanently delete topics Trash reply Get topic comment Add topic Get reply attachment Unfollow topic Unmoderate topic Update user status in community Check Permalink Availability Report topic comment as spam Get category or forum Get topic attachment List categories Unlock topic Restore trashed topics Lock category or forum Disable topic type Permanently delete comments Follow topic Approve comments Get user details Unlike topic Publish topic draft Get topic by permalink

Get Linked Tickets by Bug Id

Get ticket count Get ticket count by field

Get Linked Tickets by Jira Issue Id

List available icons Delete badge List levels Remove badge holders List badge holders Add level List badges List creditworthy activities List credit holders Update badge Delete creditworthy activity Add creditworthy activity Remove credit holders Add badge holders Update level Delete level Update creditworthy activity Add badge Add credit holders

Delete holiday list Create holiday list List holiday lists Update holiday list Get holiday list

Clear email delivery failure alerts Get my pending approvals List email delivery failure alerts

Data Sharing Rules

Get data sharing rules Update data sharing rules

List estimates List invoices Get tickets for invoices Update estimate status MarkAllInvoicesSent Update invoice status

agentAvailability

Get Agent Availability Configuration Get Online Agents Get Current Availability Update Agent Availability Configuration Get Offline Agents

AutomationFeatureCount

Get Automation Feature Count

Reorder Skills in a Department Get Skills of an Agent Delete skill List all skills Create skill Get Criteria Fields for Skill in a Department List associated automation rules Update skill View skill Map Skills in a Department with an Agent

Delete a Skill Type Create Skill Type List all Skill Types View Skill Type Update a Skill Type

SkillConfiguration

Update Skill Configuration Get Skill Configuration

RoutingPreference

Get Routing Preferences Update Routing Preferences

Delete all resources from Recycle Bin List deleted resources Restore deleted resources Restore all resources from Recycle Bin Delete resources from Recycle Bin

Subject Access Requests

Erase specific resources Export specific resources Get count of resources related to request Erase all subject data from Zoho Desk Get subject access request List subject access requests Get fields and conditions List resources related to subject Export all subject data from Zoho Desk

Refresh Access Token Revoke Token Generate Grant Token

Get accessible organizations Update default organization Get organization Get all organizations Update organization Delete organization favicon Update organization favicon Get organization logo Get organization favicon Update organization logo Delete organization logo

Upload my photo Get My Preferences Get agent photo Update agent Delete confirmed agent List agents Get agent Anonymize deleted agent Deactivate agent Reinvite unconfirmed agents Delete unconfirmed agents Schedule reassignment for deactivated or deleted agents Get My Information Delete My Photo Get agents count Get agent details by agentId Activate agents Get agent by email ID Update My Preferences Add agent

List profiles Get my profile permissions Update profile Clone profile Get profile count Get light agent profile Get my profile details List agents by profile Get profile Delete profile

Get role count Delete role Get role Create role List roles by role IDs Update role List roles List agents by role Get personal role

List associated teams for a role List details of team members Create team List associable teams List teams from all associated departments List teams in department List associated teams of agent Delete team Update team Get team

Delete department logo Get department logo Disable department Add department Get department count Check for duplicate departments Get department details by department IDs Get department List departments Enable department Dissociate agents from department List agents in department Associate agents to department Update department Upload department logo

Get a Channel Get Channel logo Update Channel logo List configured channels

List all ticketQueueView count Update a ticket Create a ticket Delete ticket resolution Merge two tickets Split tickets Get ticket resolution Update ticket resolution Recalculate Skills Get ticket history Move Tickets to trash List all associated tickets Mark as read Delete spam tickets Mark ticket as spam Get a ticket Execute Skill Based Assignment List all agentsTicketsCount Move ticket Closed many tickets Get ticket metrics Get Archived Ticket List Suggest relevant articles for ticket List all tickets Bulk update tickets Mark as unread Get resolution history

List tickets by status List tickets by CRMType List tickets by due minutes

Send Forum Reply Draft Forum Reply Get Latest thread Get a thread Delete attachment Get Original Mail Content Update Draft Send For Review List all threads List conversations

Get Contact Get contact statistics Dissociate account from contact Invite contact to help center Get contact history List tickets by contact Get status of contact in help centers List contacts List Contacts By Ids Create Contact Delete contact photo Invite multiple contacts to help center Update a contact Merge Contacts Dissociate accounts from contact Associate products with a contact Get contacts count Get Contact Profiles Update many contacts Delete Contacts Associate accounts with contact List products by contact Mark contact as spam List accounts of contact

Update Account Get Account List tickets by account List all accounts count List products by account Delete Accounts Get account history Associate products with an account List Associated contacts Update many accounts Associate or dissociate SLA from account List all contracts count List accounts List account SLAs Get contract Merge Accounts Create Account Get account statistics

Account Contact Mapping

Update association info

Create task Delete tasks Get task List tasks by ticket Update many tasks Delete spam tasks List tasks List all tasks count Update task

Associate accounts with a product List tickets by products Move Products to trash List accounts associated with product Search for duplicate records Update product Associate contacts with a product List products Create product List contacts associated with product Get product

Update Helpcenter sitemaps List help centers Get details of help center

Remove labels from user Get details of user Add user to groups Add Badges to a user Update details of user Remove user from groups Remove Badges from user List User badges Anonymize user List labels of user List user groups Assign labels to user List help center users

Assign label to users List labels Delete label by labelIds Update label Get details of label Delete label Remove users under a label List users under a label Create label

Delete group Get details of group Create user groups Add users to group Update group Remove users from group List groups List users in a group

Move articles to trash Attach files to translation Download article translation attachment Validate permalink Upload attachments Upload and associate attachments Get article Map articles to tickets Get articles for manual sorting Update article position Get article statistics Get article count Get permalinks of translation Dissociate attachments from translation Like translation Update permalink of translation Dislike translation List articles Remove redirection permalink from translation Get article history Create an article Preview article Get attachments Update an article

Article Feedback

List feedback comments on article translation Get details of feedback comment Convert feedback comment into ticket Delete feedback comment List feedback comments

Get a section Update a section Upload logo image Remove review owner List root categories Create root category Create a section Add a permalink to a root catgeory Remove a permalink of a root category Get a category tree Get root category Add review owner Get review owners

Create a contract Delete contracts Update a contract List all contracts Get a contract

List history details of billing TimeTrack Settings Get TimeTrack Settings Update TimeTrackSettings Create TimeTrackSettings

Add Star View Update Last Accessed View Starred Views Reorder Remove Star View List Starred Views List Views Get Last Accessed View

Products Search API Search Activities Search across modules Search Contacts Call Search API Tickets Search API Search accounts Article Search API Event Search API Search Tasks

Ticket TimeEntry

Add Ticket Time Entry List Ticket Time Entries Get Ticket Time Entries by Billing Type Get summation of Ticket Time Entries Delete Ticket Time Entry Get Ticket Time Entry Update Ticket Time Entry

Ticket Approvals

Update approval Get approval Create approval List approvals

Add a Task Time Entry Update a Task Time Entry Get summation of Task Time Entries Get a Task Time Entry List Task Time Entries Delete a Task Time Entry

Agent TimeEntry

List Agent Time Entries Get summation of Agent Time Entries Get an Agent Time Entry

Contact TimeEntry

List Contact Time Entries Get summation of Contact Time Entries

Account TimeEntry

Get summation of Account Time Entries List Account Time Entries

Get Ticket Timer Performs Ticket Timer actions

Performs Task Timer actions Get Task Timer

List ticket timers List task timers Get Active Timer for an Agent

List recent tags Dissociate Tag Update recent tags List tickets by tag Search tags Associate Tag List ticket tags List tags in a ticket

CustomerHappiness

Get customer happiness count List all customerHappiness

Ticket Templates

Create ticket template Update ticket template List ticket templates Get ticket template Delete ticket template

Tickets Comments

Update ticket comment Create ticket comment Get a ticket comment history Get ticket comment List all ticket comments Delete ticket comment

Contacts Comments

List all contact comments Delete a contact comment Create a contact comment Get a contact comment Update a contact comment

Accounts Comments

Create an account comment List all account comments Get an account comment Update an account comment Delete an account comment

List all task comments Get a task comment Create a task comment Update a task comment Delete a task comment

Articles Comments

List all translation comments Update a translation comment Delete a translation comment Create a translation comment Get a article translation comment

Contracts Comments

Create a contract comment Update a contract comment Delete a contract comment List all contract comment Get a contract comment

Ticket Attachments

Update Ticket attachment Create Ticket attachment Delete Ticket attachment List ticket attachments

Contacts Attachments

Create Contact Attachment List Contact Attachments Delete Contact attachment

Accounts Attachments

List Account attachments Create Account attachment Delete Account attachment

Contact Deduplication

List details of duplicate contacts Get name of default field Set default field for contact deduplication List duplicate contacts

Account Deduplication

List details of duplicate accounts Get Default Field Name Set default field for account deduplication List duplicate accounts

Account Followers

Remove account followers Add account followers Get account followers

Contact Followers

Get contact followers Remove contact followers Add contact followers

Ticket Followers

Add ticket followers Remove ticket followers Get ticket followers

Tasks Attachments

Delete Task attachment Create Task attachment List Task attachments

Product Attachments

Create an attachment Delete an attachment List all attachments

List ticket activities Delete spam activities

Delete spam calls List calls Update many calls Get call Delete calls Update call Clear live call mapping from an activity List calls by ticket Create call

Update a call comment List all call comments Delete a call comment Create a call comment Get a call comment

Delete events Get event Create event Update event Update many events List events by ticket List events Delete spam events

Events Comments

Create a event comment Update a event comment Get a event comment Delete a event comment List all event comments

List All Modules List Modules accessible to me

OrganizationFields

Create Field Delete Field Get organization custom fields count in a module Get Field Permissions Get Field Get organization custom fields criteria references Edit Field Get organization fields in a module Update Field Permissions

Replace value in PickList field DeActivate Layout Get Layout Profiles Activate Layout Get Layout List Layouts Update Layout Field Get MyForm Clone Layout Create Layout Update Layout Remove Field in Layout Clone Fields to other Layout Associate Layout profiles Standard Layout Format Delete Layout

List Criteria Fields For Layout Rules Get Layout Rules for department or layout Delete Layout Rule Update Layout Rule Create Layout Rule Get Layout Rule

ValidationRules

Update Layout Validation Rule Create Layout Validation Rule List Criteria Fields For Layout Validation Rules Get Layout Validation Rules for department or layout Delete Validation Rule Get Layout Validation Rule

DependencyMappings

List dependency mappings in a layout Get possible dependency mappings in a layout Delete dependency mapping Create dependency mapping Update dependency mapping

MailReplyAddress

Get details of a MailReplyAddress Delete MailReplyAddress Verify MailReplyAddress Update MailReplyAddress Add MailReplyAddress List MailReplyAddresses

SupportEmailAddress

Delete SupportEmailAddress Get details of a SupportEmailAddress List SupportEmailAddresses Update SupportEmailAddress Add SupportEmailAddress

MailConfigurations

List department-level MailConfigurations Update organization-level MailConfigurations List organization-level MailConfigurations Update department-level MailConfigurations

SupportEmailDomain

Update SupportEmailAddress SubDomain Get SupportEmailAddress SubDomain

List all time zones List all languages List all countries

Agent Signatures

Update customized signatures of agent Get signatures of agent Update signatures of agent

Update business hours set Get business hours set List business hour sets Create business hours set Delete business hours set List associated automation rules

Reorder blueprints Update a blueprint List all blueprints in a department Save the during actions transition draft Create Blueprint Delete Blueprint Get Applied Blueprint details of ticket for an user Get Blueprint Details Perform transition Validate transition field updates Revoke Blueprint at Entity Level Revoke Blueprint from Blueprint Level Delete the during actions transition draft Get During transition form

List resolution times List response times Get closed tickets count Get total response count Get reopened tickets count Get on hold tickets count Get created tickets count Get unresolved tickets count

Add domain List domains Verify domain Apply domain Reset current domain

Moderate topic Move topic Get category logo Unfollow a category or forum Disable category or forum Get moderation stats Add attachment Update comment Trash topic Trash comment Get topic Delete forum Get topic types List moderated topics Trash unmoderated topics Report multiple comments as spam Update reply Follow user Get comment attachment Restore trashed comments Set community preferences Get community preferences List topics pending moderation List comments by user Like topic Delete topic draft Sort categories Dissociate tags from topic List topics by user Update category or forum Update topic type preferences List forum topics Associate tags to topic List topic participants Get Topic Permalinks Trash unmoderated comments Add reply Unmoderate users List moderated users List comments pending moderation Report multiple topics as spam List followers of user Sort forums List topic comments Approve topics List followers of category or forum Update Topic Permalinks List topic voters Update Drafted Topic Lock topic Add comment Unfollow user List topic followers Draft topic Enable category or forum Report topic as spam Add forum Get category or forum by permalink Follow a category or forum Update topic Permanently delete topics Trash reply Get topic comment Add topic Get reply attachment Unfollow topic Unmoderate topic Update user status in community Check Permalink Availability Report topic comment as spam Get category or forum Get topic attachment List categories Unlock topic Restore trashed topics Lock category or forum Disable topic type Permanently delete comments Follow topic Approve comments Get user details Unlike topic Publish topic draft Get topic by permalink

Get Linked Tickets by Bug Id

Get ticket count Get ticket count by field

Get Linked Tickets by Jira Issue Id

List available icons Delete badge List levels Remove badge holders List badge holders Add level List badges List creditworthy activities List credit holders Update badge Delete creditworthy activity Add creditworthy activity Remove credit holders Add badge holders Update level Delete level Update creditworthy activity Add badge Add credit holders

Delete holiday list Create holiday list List holiday lists Update holiday list Get holiday list

Clear email delivery failure alerts Get my pending approvals List email delivery failure alerts

Data Sharing Rules

Get data sharing rules Update data sharing rules

List estimates List invoices Get tickets for invoices Update estimate status MarkAllInvoicesSent Update invoice status

agentAvailability

Get Agent Availability Configuration Get Online Agents Get Current Availability Update Agent Availability Configuration Get Offline Agents

AutomationFeatureCount

Get Automation Feature Count

Reorder Skills in a Department Get Skills of an Agent Delete skill List all skills Create skill Get Criteria Fields for Skill in a Department List associated automation rules Update skill View skill Map Skills in a Department with an Agent

Delete a Skill Type Create Skill Type List all Skill Types View Skill Type Update a Skill Type

SkillConfiguration

Update Skill Configuration Get Skill Configuration

RoutingPreference

Get Routing Preferences Update Routing Preferences

Delete all resources from Recycle Bin List deleted resources Restore deleted resources Restore all resources from Recycle Bin Delete resources from Recycle Bin

Subject Access Requests

Erase specific resources Export specific resources Get count of resources related to request Erase all subject data from Zoho Desk Get subject access request List subject access requests Get fields and conditions List resources related to subject Export all subject data from Zoho Desk

Home Zoho Desk APIActivities

Activities

Number of APIs: 2

List ticket activities GET {{baseUrl}}/api/v1/tickets/:ticket_id/activities
Delete spam activities POST {{baseUrl}}/api/v1/activities/emptySpam

List all attachments

List ticket activities