List all agentsTicketsCount
GET {{baseUrl}}/v1/agentsTicketsCount
This API returns the number of tickets assigned to multiple agents.
OAuth Scope
Desk.tickets.READ
Request Params
| Key | Datatype | Required | Description |
|---|---|---|---|
departmentId | string | ID of the department from which the ticket count must be fetched. To fetch ticket count of agents from all departments, pass the value allDepartments. | |
agentIds | string | IDs of the agents whose ticket count must be fetched |
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Authorization | string |
RESPONSES
status: OK
{"data":[{"onholdCount":1,"agentId":"4000000008734","dueIn1HrCount":0,"overDueCount":2,"channel":["Mail","Phone"],"isOnline":true,"openCount":18},{"onholdCount":1,"agentId":"4000000056010","dueIn1HrCount":0,"overDueCount":0,"isOnline":false,"openCount":0}]}