List Ticket Skips

GET {{baseUrl}}/api/v2/users/:user_id/skips?sort_order=<string>

Archived tickets are not included in the response. See About archived tickets in the Support Help Center.

Pagination

• Cursor pagination (recommended)
• Offset pagination

See Pagination.

Returns a maximum of 100 records per page.

Allowed For

• Agents with read-only or higher reporting access permissions
• Agents retrieving their own skips

Request Params

HEADERS

RESPONSES

status: OK

{"skips":[{"created_at":"2015-09-30T21:44:03Z","id":1,"reason":"I have no idea.","ticket":{"assignee_id":235323,"collaborator_ids":[35334,234],"created_at":"2009-07-20T22:55:29Z","custom_fields":[{"id":27642,"value":"745"},{"id":27648,"value":"yes"}],"description":"The fire is very colorful.","due_at":null,"external_id":"ahg35h3jh","follower_ids":[35334,234],"group_id":98738,"has_incidents":false,"id":123,"organization_id":509974,"priority":"high","problem_id":9873764,"raw_subject":"{{dc.printer_on_fire}}","recipient":"support@company.com","requester_id":20978392,"satisfaction_rating":{"comment":"Great support!","id":1234,"score":"good"},"sharing_agreement_ids":[84432],"status":"open","subject":"Help, my printer is on fire!","submitter_id":76872,"tags":["enterprise","other_tag"],"type":"incident","updated_at":"2011-05-05T10:38:52Z","url":"https://company.zendesk.com/api/v2/tickets/35436.json","via":{"channel":"web"}},"ticket_id":123,"updated_at":"2015-09-30T21:44:03Z","user_id":456},{"created_at":"2015-10-01T21:44:03Z","id":2,"reason":"I am lost.","ticket":{"assignee_id":235323,"collaborator_ids":[35334,234],"created_at":"2009-07-20T22:55:29Z","custom_fields":[{"id":27642,"value":"745"},{"id":27648,"value":"yes"}],"description":"The fire is very colorful.","due_at":null,"external_id":"ahg35h3jh","follower_ids":[35334,234],"group_id":98738,"has_incidents":false,"id":321,"organization_id":509974,"priority":"high","problem_id":9873764,"raw_subject":"{{dc.printer_on_fire}}","recipient":"support@company.com","requester_id":20978392,"satisfaction_rating":{"comment":"Great support!","id":1234,"score":"good"},"sharing_agreement_ids":[84432],"status":"open","subject":"Help, my printer is on fire!","submitter_id":76872,"tags":["enterprise","other_tag"],"type":"incident","updated_at":"2011-05-05T10:38:52Z","url":"https://company.zendesk.com/api/v2/tickets/35436.json","via":{"channel":"web"}},"ticket_id":321,"updated_at":"2015-10-01T21:44:03Z","user_id":654}]}