Update Request
PUT {{baseUrl}}/api/v2/requests/:request_id
Updates a request with a comment or collaborators (cc's). The end user who created the request can also use it to mark the request as solved. The endpoint can't be used to update other request attributes.
Writable properties
This endpoint can only update the following properties in the request.
| Name | Type | Required | Description |
|---|---|---|---|
| comment | object | no | Adds a comment to the request. See Request comments |
| solved | boolean | no | Marks the request as solved. Example: {"request": {"solved": "true"}} |
| additional_collaborators | array | no | Adds collaborators to the request. An email notification is sent to them when the ticket is updated. See Adding collaborators |
Allowed For
- End users
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Accept | string |
RESPONSES
status: OK
{"request":{"custom_status_id":1,"description":"My printer is on fire!","id":33,"status":"new","subject":"Help!"}}