Show Ticket Metrics
GET {{baseUrl}}/api/v2/ticket_metrics/:ticket_metric_id
Returns a specific metric, or the metrics of a specific ticket.
Pagination
- Cursor pagination (recommended)
- Offset pagination
See Pagination.
Returns a maximum of 100 records per page.
Allowed For
- Agents
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Accept | string |
RESPONSES
status: OK
{"ticket_metric":[{"agent_wait_time_in_minutes":{"business":0,"calendar":0},"assigned_at":"2020-07-20T06:21:26Z","assignee_stations":0,"assignee_updated_at":"2020-07-20T06:21:26Z","created_at":"2020-07-21T01:01:42Z","first_resolution_time_in_minutes":{"business":0,"calendar":0},"full_resolution_time_in_minutes":{"business":0,"calendar":0},"group_stations":0,"id":33,"initially_assigned_at":"2020-07-20T06:21:26Z","latest_comment_added_at":"2020-07-21T01:17:16Z","on_hold_time_in_minutes":{"business":0,"calendar":0},"reopens":0,"replies":1,"reply_time_in_minutes":{"business":16,"calendar":16},"reply_time_in_seconds":{"calendar":960},"requester_updated_at":"2020-07-21T01:17:16Z","requester_wait_time_in_minutes":{"business":0,"calendar":0},"solved_at":"2020-07-20T06:21:26Z","status_updated_at":"2020-07-21T01:01:41Z","ticket_id":1517,"updated_at":"2020-07-21T01:17:16Z","url":"https://example.zendesk.com/api/v2/ticket_metrics/33.json"}]}