Create Support Address

POST {{baseUrl}}/api/v2/recipient_addresses

Adds a Zendesk or external support address to your account.

To add a Zendesk address, use the following syntax: {local-part}@{accountname}.zendesk.com. Example: 'sales-team@example.zendesk.com'. The local-part can be anything you like.

To add an external email address such as help@omniwearshop.com, the email must already exist and you must set up forwarding on your email server. The exact steps depend on your mail server. See Forwarding incoming email to Zendesk Support. After setting up forwarding, run the Verify Support Address Forwarding endpoint. The address won't work in Zendesk Support until it's been verified.

Allowed For

• Admins
• Agents with permission to manage channels and extensions. See the system permissions in Creating custom roles and assigning agents (Enterprise) in the Support Help Center

HEADERS

RESPONSES

status: Created

{"recipient_address":{"brand_id":123,"cname_status":"verified","created_at":"2017-04-02T22:55:29Z","default":false,"email":"help@example.zendesk.com","forwarding_status":"waiting","id":33,"name":"Sales","spf_status":"verified","updated_at":"2017-04-02T22:55:29Z"}}