Update Many Automations

PUT {{baseUrl}}/api/v2/automations/update_many

Note: You might be restricted from updating some default automations. If included in a bulk update, the unrestricted automations will be updated.

Allowed For

• Agents

Request Parameters

The PUT request expects an automations object that lists the automations to update.

Each automation may have the following properties:

Example Request

{
  "automations": [
    {"id": 25, "position": 3},
    {"id": 23, "position": 5},
    {"id": 27, "position": 9},
    {"id": 22, "position": 7}
  ]
}

HEADERS

RESPONSES

status: OK

{"automations":[{"actions":[{"field":"status","value":"open"},{"field":"assignee_id","value":"296220096"}],"active":true,"conditions":{"all":[{"field":"status","operator":"less_than","value":"solved"},{"field":"assignee_id","operator":"is","value":"296220096"}],"any":[{"field":"current_tags","operator":"includes","value":"hello"}]},"id":25,"position":15,"raw_title":"Close and Save","title":"Close and Save"},{"actions":[{"field":"status","value":"open"},{"field":"assignee_id","value":"296220096"}],"active":false,"conditions":{"all":[{"field":"status","operator":"less_than","value":"solved"},{"field":"assignee_id","operator":"is","value":"296220096"}],"any":[{"field":"current_tags","operator":"includes","value":"hello"}]},"id":26,"position":8,"raw_title":"{{dc.assign_priority_tag}}","title":"Assign priority tag"}],"count":2,"next_page":null,"previous_page":null}