Ticket Related Information

GET {{baseUrl}}/api/v2/tickets/:ticket_id/related

The request returns a data object with the following properties:

NameTypeComment
topic_idstringRelated topic in the Web portal (deprecated feature)
followupsourceidsarraySources to follow up
from_archivebooleanIs true if the current ticket is archived
incidentsintegerA count of related incident occurrences
twitterobjectTwitter information associated with the ticket

Allowed For

  • Agents

HEADERS

KeyDatatypeRequiredDescription
Acceptstring

RESPONSES

status: OK

{"followup_source_ids":[],"from_archive":false,"incidents":7,"topic_id":null,"twitter":{"direct":false,"handle_id":10,"profile":{"created_at":"2013/01/08 23:24:49 -0800","description":"Zendesk is the leading ..."}}}