Ticket Related Information
GET {{baseUrl}}/api/v2/tickets/:ticket_id/related
The request returns a data object with the following properties:
| Name | Type | Comment |
|---|---|---|
| topic_id | string | Related topic in the Web portal (deprecated feature) |
| followupsourceids | array | Sources to follow up |
| from_archive | boolean | Is true if the current ticket is archived |
| incidents | integer | A count of related incident occurrences |
| object | Twitter information associated with the ticket |
Allowed For
- Agents
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Accept | string |
RESPONSES
status: OK
{"followup_source_ids":[],"from_archive":false,"incidents":7,"topic_id":null,"twitter":{"direct":false,"handle_id":10,"profile":{"created_at":"2013/01/08 23:24:49 -0800","description":"Zendesk is the leading ..."}}}