Show Ticket After Changes

GET {{baseUrl}}/api/v2/tickets/:ticket_id/macros/:macro_id/apply

Returns the full ticket object as it would be after applying the macro to the ticket. It doesn't actually change the ticket.

To get only the ticket fields that would be changed by the macro, see Show Changes to Ticket.

Allowed For

  • Agents

HEADERS

KeyDatatypeRequiredDescription
Acceptstring

RESPONSES

status: OK

{"result":{"ticket":{"assignee_id":235323,"comment":{"body":"Assigned to Agent Uno.","public":false,"scoped_body":[["channel:all","Assigned to Agent Uno."]]},"fields":{"id":27642,"value":"745"},"group_id":98738}}}